Director Member Services South and Central America

Membership benefits support :

• Perfectly understand each member needs and expectations from Relais & Châteaux
• Optimize member use of all services to enhance their return on investment
• Regularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each region
• Propose and implement an annual action plan and budget for the delegation subject to coordination with the International Director of Member Services and the Delegate
• Organize all regional meetings such as Delegation meetings Chefs meetings Steering Committee (where relevant)
• Supervise the training activities: R&C Induction technical training (Synxis )
• Work closely with the network team on prospection in line with the defined international development plan and the integration of new members
• Ensure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand
• Work closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegation
• Produce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print photo library )
• Support the implementation of local promotional events included in the annual action plan
• Support the press and social media office to increase brand awareness with the Director of the Communication department and International Director of Member Services
• Proof read regional language communications and marketing material when needed
• Organize showcases or brand events when relevant
• Represent Relais & Châteaux at various events to increase brand awareness
• Prepare and send monthly e-newsletter to the delegation
• Submit bi-weekly updates to the International Director of Member Services and the Delegate

Qualifications :

• Minimum 8 years of hospitality/ turism experience - Luxury Hospitality industry preferred
• Excellent interpersonal communications business and service skills; the ability to build proficient relationships with clients
• Leadership excellent presentation skills
• Confident individual who is able to see multiple perspectives
• Very organized person with excellent time management and project management skills; the ability to multi task
• Autonomous work who is a self-motivator with the ability to work independently and as a team player
• Problem-solving aptitude
• Spanish and perfect English
• Home office based position; driving licence required
• Must be willing to travel at least 30 % of the time (50% first year).

Additional Information :

Why Join Us

Own and lead an entire region with true decisionmaking authority and autonomy. This role blends strategy creativity sales and business development with a clear objective: driving member satisfaction and maximizing value. You will collaborate with a wide range of stakeholders across a fastgrowing market travel throughout Latin America and represent a globally recognized ultraluxury brand with an exceptional international footprint including Michelinstarred restaurants.

Joining Relais & Châteaux means working for a purposedriven brand built on strong values within a stimulating professional environment and an international network renowned for excellence.

Our employees benefit from dedicated perks designed to promote wellbeing engagement and inspiration. These include an exclusive internal program that allows teams to experience the Relais & Châteaux collection firsthand and enjoy unique enriching stays as well as access to special offers from carefully selected partners in the areas of lifestyle wellness and gastronomy.

Beyond benefits we offer a peoplecentered highstandard and supportive work environment that encourages both professional and personal development.

Remote Work :

Yes

Employment Type :

Full-time