Director of Implementation Vet Med OperationsPMO

As our Director of Implementation Vet Med Operations and Project Management youll be the bridge between cutting-edge veterinary technology and the dedicated professionals who use it every day. They will lead the rollout of new systems ensure smooth adoption and train teams so they feel confident and supported. Will work will directly improve clinic efficiency reduce administrative burdens and enhance the quality of care for pets and their families.

Responsibilities: 

• Lead end-to-end implementation of veterinary software platforms and other related operational tools across multiple clinic locations. Including A.I. based platforms.
• Conduct virtual assessments to understand clinic workflows challenges and goals.
• Organized and detail oriented on all platforms under their responsibility.
• Strong writing communication and collaboration between multiple departments. 
• Develop tailored implementation plans timelines and training programs for veterinary teams that may be unique to each location.
• Support training for veterinarians technicians and administrative staff on the technology and the efficiency that it will provide.
• Collaborate directly with IT vendors and the broader operations teams to ensure seamless integration with existing systems (e.g. Scribe Technology Online Pharmacy Programs New Payment platforms VOIP Phone systems and Internet capabilities in clinic etc.)
• Monitor adoption metrics spearhead and troubleshooting issues and provide ongoing post-implementation support to ensure long-term success.
• Gather feedback from clinics and Regional Management to inform product enhancements and operational best practices.
• Monitor and maintain budget requirements.

Qualifications :

• 35 years of experience in veterinary operations healthcare technology implementation or practice management.
• Strong knowledge of veterinary workflows terminology and client service expectations.
• Hands-on experience with PIMS platforms (e.g. Cornerstone AVImark ezyVet IDEXX Neo) or similar healthcare systems.
• Exceptional communication and training skills with the ability to adapt to different learning styles.
• Proven project management skillscomfortable juggling multiple implementations at once.
• A problem-solving mindset and the ability to remain calm under pressure.
• Willingness to travel Regionally for onsite support (20%)  and to the Corporate offices in Rye Brook once a month for full operation team collaboration.
• Multi-site veterinary or healthcare organization experience.

Additional Information :

At Alliance Animal Health our Passion Engagement Trust & Service model isnt just for our partner hospitals its our commitment to our Central Support teams too! This means we go out of our way to offer an inspiring and engaging work culture excellent learning and development opportunities and career progression opportunities as our network grows. The compensation package for this position includes a competitive base salary target bonus paid time off and benefits.

WE ARE A DRUG-FREE SMOKE-FREE EQUAL OPPORTUNITY EMPLOYER.

Company Policy & Federal & State Laws Forbid Discrimination Because of Age Color Race Religion Sex Disability Sexual Orientation or National Origin

Remote Work :

Yes

Employment Type :

Full-time