Operations Consultant Enterprise Correspondence Operations

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design development and implementation of products systems and services using discretion within the project management methodologies.

Line of Business Job Description:

The Operations Consultant within the Enterprise Correspondence Operations organization is responsible for overseeing the process to intake review requirements test and perform production validation of emails delivered through the SEPS application.

• Lead and manage medium-to-large projects with competing timelines ensuring effective coordination across multiple teams and stakeholders.

• Oversee and maintain evergreen communication inventories ensuring compliance with laws rules and regulations.

• Collaborate with Global Ops Management FLU teams and support partners to execute change management routines and deliver a consistent client experience for ECO tools and capabilities.

• Facilitate governance reviews with Legal Compliance and Risk partners and communicate project requirements expectations and status updates to leaders at all levels.

• Complete review of intakes received from the line of business and confirm requirements are complete.

Schedule: Monday - Friday 8:00 am - 5:00 pm

Responsibilities:

• Advises on the design development and implementation of complex products systems and services in an operations environment using discretionary judgment

• Advises on projects and directs activities of a team related to special initiatives

• Advises as a technical expert in assigned area providing an understanding of the business units operations processes and implications on other groups within the operations function

• Consults on present-state develops alternative future-state approaches and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup execution and control

• Identifies and recommends responsibilities and accountabilities for key programs/projects

Required Qualifications:

• 23 years of experience leading calls meetings and strategy sessions with mediumsized audiences.

• 23 years of experience decomposing complex issues and driving timely wellinformed decisions with sound judgment on when to seek input and when to act independently.

• 23 years of experience communicating complex ideas clearly and concisely to influence key stakeholders and build trust.

• Proven ability to manage and lead the execution of multiple often competing priorities while meeting deadlines and adhering to policies and standards; performs well under pressure and escalates issues appropriately.

• Strategic thinker and selfstarter who is organized versatile and capable of working with minimal oversight.

• Exceptional listening verbal and written communication skills with strong attention to detail.

• Strong timemanagement and organizational abilities.

• Demonstrated eagerness to learn develop new skills innovate and adapt to industry changes.

• Effective interpersonal skills and the ability to solicit and integrate input from others.

• Ability to work independently as well as part of a virtual team.

Desired Qualifications:

• Experience and knowledge of document / correspondence creation processes

• Highly organized with the ability to produce error-free work. Effective problem-solving skills

Skills:

• Customer and Client Focus

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Critical Thinking

• Issue Management

• Analytical Thinking

• Decision Making

• Oral Communications

• Presentation Skills

For internal employees; participation in a work from home posture does not make you ineligible to post however may require to meet the workplace excellence policy.