Shift Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

This Shift Manager responsible to lead and manager duty shift team act as the Incident Commander infacility management 24/7/365 to perform SLA achievement in critical area of Electrical Mechanical and Civil.

Responsibilities :

Operations & Availability Management

• Ensure 24x7 availability and uptime of the data center through effective shift control.

• Monitor operate and oversee all critical infrastructure systems including HV/MV/LV substations (220kV 22kV 11kV) transformers UPS generators HVAC (chillers PAC PAHU) BMS fire systems water supply STP lifts and building services.

• Lead and coordinate onshift teams (Power HVAC BMS Infrastructure RHS) to ensure safe and reliable operations.

• Respond promptly to equipment faults or breakdowns ensuring minimal or zero impact to DC infrastructure uptime.

• Participate in SAT BCP drills and snag identification/closure activities.

• Optimize operating conditions for energy efficiency reliability and security.

Incident Change & Customer Management

• Act as onduty escalation lead managing incidents changes problems capacity security events and energy management.

• Execute and comply with approved SOPs MOPs and EOPs ensuring safe maintenance and change activities.

• Ensure timely escalation communication and customer notification in line with SLA

• Manage customer requests tickets and complaints; coordinate resolution with internal teams and vendors.

• Ensure effective shift handover followup of pending issues and accurate maintenance of logbooks and checklists.

• Prepare and submit daily weekly and monthly reports including uptime incidents and power consumption.

Safety Compliance & Continual Improvement

• Ensure compliance with business continuity quality environmental energy safety and security standards.

• Enforce operational controls aligned with ISO 27001 PCIDSS and SOC requirements.

• Implement incident reporting corrective actions and continual improvement initiatives.

• Ensure workplace safety through adherence to ISO 45001 including electrical and mechanical safety checks.

• Manage ewaste and hazardous waste in line with ISO 14001 and regulatory requirements.

• Ensure effective operation of all safety and security systems within the data center.

Qualifications :

. Diploma / Degree in Electrical/ Mechanical Engineering or any graduate in appropriate engineering field.

. Relevant Work Experience: At least 2 5 years.

Total Work Experience: At least 4 7 years.

Prior experience in DC infrastructure operation & maintenance. Or Other Critical Mission

Prior experience in managing data center operations and handover from project team.

Must have experience / engaged for carrying out IST with hyperscale customers in data center projects.

Familiar with various Electrical Mechanical IBMS equipment.

Extensive knowledge in Data Centre infrastructure design construction / Fit out include mechanical Cooling builder works and security systems.

Other Added Advantage

Familiar with Microsoft Excel Word Power point.

Vendor management.

Problem solving and performing RCA skill.-

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.