Senior IT Project Manager – Enterprise Infrastructure & Services

Join Manulifes Enterprise Technology & Services (ETS) Delivery team as a Senior IT Project Manager where you will lead highimpact technology initiatives that enable critical business capabilities across the this role youll deliver complex enterprise infrastructure and services projects while partnering closely with business and technology leaders to support Manulifes longterm strategy operational resilience and customer outcomes.

Reporting to the Program Director Network Data Center and End User Services youll manage projects that are visible at senior leadership levels and play a key role in how technology supports Manulifes evolving business needs.

Position Responsibilities:

Project Delivery & Execution

• Lead endtoend delivery of enterprise technology projects from business case development through implementation and closure

• Manage scope schedule budget risks and dependencies across complex multiteam initiatives

• Deliver projects primarily using waterfall methodologies incorporating Agile practices where appropriate

• Ensure outcomes are aligned with business objectives and technology standards

Stakeholder & Team Leadership

• Partner with technology teams application owners vendors and business stakeholders to align goals and expectations

• Act as a trusted liaison between project teams sponsors and client groups

• Build alignment and consensus across crossfunctional teams without formal authority

• Clearly define roles responsibilities and resource requirements

Risk Governance & Financial Management

• Identify assess and manage risks and issues; escalate appropriately to ensure transparency and timely resolution

• Manage project budgets forecasts and financial reporting

• Ensure projects adhere to Manulifes global project governance frameworks standards and controls

Communication & Continuous Improvement

• Provide clear concise and regular communication to project teams sponsors and senior leaders

• Present complex technical and business information in a clear and actionable way

• Identify opportunities to improve project delivery methods tools and processes

• Support team success by coaching or mentoring lessexperienced project professionals when needed

Required Qualifications:

• Several years of experience leading complex IT or technology projects in large or enterprise environments

• Experience delivering enterprise infrastructure platform network security or shared services initiatives

• Strong skills in stakeholder engagement risk management and transparent project delivery

• Comfort managing budgets forecasts and crossteam dependencies

• Ability to navigate change and operate effectively in a crossfunctional evolving environment

• Strong written and verbal communication skills with experience presenting to senior leadership

Preferred Qualifications:

• University degree or equivalent professional experience

• PMP (Project Management Professional) Agile or related project management certification

• Experience working in regulated or largescale enterprise environments such as financial services

Competencies:

• Understanding of how technology enables enterprise and business strategy

• Awareness of the full IT delivery lifecycle and technology stack

• Strategic mindset with consideration for both short and longterm outcomes

• Strong organizational skills and attention to detail

• Continuous learner who seeks feedback coaching and growth

• Collaborative partner who works effectively across teams and functions

We encourage candidates from diverse backgrounds and experiences to apply even if you dont meet every qualification listed.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.