Informatics Technical Specialist
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Job Summary
JOB DESCRIPTION:
MAIN PURPOSE OF THE ROLE
Provide accurate and timely technical information advice and assistance regarding the organizations products and services before during and after a transaction to maintain and improve the organizations customer relationships.
MAIN RESPONSIBILITIES
Communicate with customers and clients (via email phone or online discussion boards) to answer their enquiries understand their technical question assess their needs and suggest or promote alternative products or services (for example IT hardware and software products financial services health services).
Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
Use databases or other computerized systems to maintain up-to-date customer records to track the volume content and outcomes of enquiries received and to access information checklists scripts guidelines and other materials for responding to the customers enquiry.
QUALIFICATIONS
Education
Education Level Major/Field of Study or Equivalent
Associates Degree ( 13 years)
Experience/Background
Experience Experience Details
Minimum 1 year
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Japan > Tokyo : Mita South Tower Minato-ku
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
