Support Engineer

Geotech

Job Location:

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Title:
Support Engineer

Job Purpose:

Our client is seeking an End User Computing (EUC) Support Engineer for a 12-month contract. This role is based at the head office of Commercial Cold Holdings (CCH) in Paarden Eiland Cape Town and reports directly to the Service Delivery Manager: IT Technical Services.

Key Responsibilities:

2nd Line & VIP End-User Support
- Troubleshoot diagnose and resolve issues across:
  - Windows desktops and laptops
  - Rugged handheld scanner devices used in warehouse operations
  - Rugged tablet devices used in logistics/cold-chain workflows
  - Wireless networks (Wi-Fi connectivity authentication roaming and performance; liaising with network providers where required)
  - Printers (including shared/network printers and label printers where applicable)
  - VoIP telephones (setup user moves/changes and call-quality troubleshooting; coordinating with service providers)
Endpoint Provisioning & Management
- Manage and provision devices using Microsoft Intune
Warehousing / Cold-Chain Operational Support
- Provide reliable practical support in operational environments where uptime is critical:
  - Apply shift-friendly troubleshooting approaches with rapid service restoration
  - Account for challenges such as low temperatures device wear-and-tear scanning/peripheral reliability and Wi-Fi coverage
- Conduct on-site support (minimum 1 day per week) including:
  - Break/fix support device swaps stock checks
  - Printer and scanner support
  - End-user enablement at operational sites
Vendor & Outsourced Provider Coordination
- Collaborate with third-party providers responsible for:
  - 1st line EUC/service desk support
  - Azure cloud-hosted services
  - LAN networking
  - Internet connectivity
  - WAN
  - Fortigate firewalls
  - SD-WAN

Skills & Experience (Essential):

35 years experience in EUC/Desktop/IT Support with strong 2nd line support capability
Proven hands-on experience with:
- Windows desktops and laptops
- Rugged handheld scanners and tablet devices (or similar operational endpoints)
- Printers in multi-site environments (including drivers queues and network printing)
- Wi-Fi troubleshooting (signal strength authentication roaming and basic diagnostics)
- VoIP endpoint support (setup first-line troubleshooting and escalation management)
Experience with Microsoft Intune (device enrolment policy management profiles and application deployment)
Ability to work effectively with outsourced 1st line teams and multiple third-party vendors
Strong communication skills with the ability to engage operational teams VIP stakeholders and technical providers
Proactive ownership-driven mindset with the ability to prioritise and manage multiple issues effectively under pressure

Required Experience:

Job DescriptionJob Title:Support EngineerJob Purpose:Our client is seeking an End User Computing (EUC) Support Engineer for a 12-month contract. This role is based at the head office of Commercial Cold Holdings (CCH) in Paarden Eiland Cape Town and reports directly to the Service Delivery Manager: I...

Job Description

Job Title:
Support Engineer

Job Purpose:

Key Responsibilities:

2nd Line & VIP End-User Support
- Troubleshoot diagnose and resolve issues across:
  - Windows desktops and laptops
  - Rugged handheld scanner devices used in warehouse operations
  - Rugged tablet devices used in logistics/cold-chain workflows
  - Wireless networks (Wi-Fi connectivity authentication roaming and performance; liaising with network providers where required)
  - Printers (including shared/network printers and label printers where applicable)
  - VoIP telephones (setup user moves/changes and call-quality troubleshooting; coordinating with service providers)
Endpoint Provisioning & Management
- Manage and provision devices using Microsoft Intune
Warehousing / Cold-Chain Operational Support
- Provide reliable practical support in operational environments where uptime is critical:
  - Apply shift-friendly troubleshooting approaches with rapid service restoration
  - Account for challenges such as low temperatures device wear-and-tear scanning/peripheral reliability and Wi-Fi coverage
- Conduct on-site support (minimum 1 day per week) including:
  - Break/fix support device swaps stock checks
  - Printer and scanner support
  - End-user enablement at operational sites
Vendor & Outsourced Provider Coordination
- Collaborate with third-party providers responsible for:
  - 1st line EUC/service desk support
  - Azure cloud-hosted services
  - LAN networking
  - Internet connectivity
  - WAN
  - Fortigate firewalls
  - SD-WAN

Skills & Experience (Essential):

35 years experience in EUC/Desktop/IT Support with strong 2nd line support capability
Proven hands-on experience with:
- Windows desktops and laptops
- Rugged handheld scanners and tablet devices (or similar operational endpoints)
- Printers in multi-site environments (including drivers queues and network printing)
- Wi-Fi troubleshooting (signal strength authentication roaming and basic diagnostics)
- VoIP endpoint support (setup first-line troubleshooting and escalation management)
Experience with Microsoft Intune (device enrolment policy management profiles and application deployment)
Ability to work effectively with outsourced 1st line teams and multiple third-party vendors
Strong communication skills with the ability to engage operational teams VIP stakeholders and technical providers
Proactive ownership-driven mindset with the ability to prioritise and manage multiple issues effectively under pressure