Customer Success Specialist Mandarin & Cantonese
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Specialist (Local) Mandarin Cantonese Penang (Livingstone)
RMRM700 KPI 13th Month Salary 5-day work week (Rotational shifts) Onsite ASAP Start
We are currently hiring a Mandarin Cantonese-speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone).
This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured fast-paced support environment.
Key Responsibilities:
Handle customer queries via phone chat and other channels
Assist customers with order status delivery updates and service requests
Provide clear professional and solution-oriented support
Ensure accurate data entry into internal systems
Maintain high standards of customer satisfaction and service quality
Adapt communication style based on customer needs and situations
Requirements:
Fluent in Mandarin Cantonese
B2 level English proficiency (spoken and written)
Diploma or Bachelors degree in any field
Minimum 6 months customer service experience (preferred)
Fresh graduates welcome (especially Communication / English / related fields)
Call centre experience is an advantage but not mandatory
Offer:
RMbase salary
RM700 KPI bonus
13th month salary
Structured training and onboarding
Strong career growth in customer experience roles
Onsite role in Penang (Livingstone)
