Collaboration Operations System Administrator LINUXUNIX

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Position Summary:
Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design development and implementation deliverables to include assessment and optimization of systems and review of user requirements.

Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor. Typically 5 or more years of Linux systems experience.

The selected candidate would become part of the Collaboration Operations Team (Email/Routing). In addition to the daily Messaging Operations Tasks he/she will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team.

Key Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for develop deliver and support IT services and products to meet the needs of a business within required SLAs.
• Manage and support Email Routing infrastructure applications on a day to day basis.
• Installs configures and troubleshoots Applications used to support Email Routing Infrastructure.
• Monitor measure report and review current performance of application services and ensure availability and capacity meet business demand.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle including classification prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning testing/validation complex troubleshooting and problem resolution
• On-Call support responsibilities (coverage nights & weekends)

Required Qualifications:

• Strong OS background with Linux systems.
• Strong scripting/development skills with Python Perl Shell.
• Experience with SMTP Email relaying and routing.
• Experience with Email Hygiene systems including Anti-spam Antivirus Malware Prevention and Data Loss Prevention
• Experience with monitoring technologies (SPLUNKNAGIOS)
• Proven experience in problem identification troubleshooting and resolution
• Excellent written and verbal communication skills

Desired Qualifications:

• 5 or more years of Linux systems experience.

Job Description:
This job is responsible for the planning development and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems adhering to defined practices and policies to obtain results and establishing input/output processes and working parameters for systems.

Responsibilities:

• Manages stability resiliency reliability and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders Solution Delivery Management teams Technology Project Management teams Solutions Engineering teams and technical service providers for system design and deployment
• Supports change implementations proactively identifies potential issues resulting from the changes and performs access and/or physical provisioning/deprovisioning (additions modifications and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners executes procedures reliably and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

Hours Per Week:

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