Intake Coordinator
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Intake Coordinator
Employment Type:
Remote - Monday Friday 9:00 AM 5:00 PM EST
Job Overview:
Our client is seeking a compassionate and professional Intake Coordinator to handle incoming enquiries and support prospective clients through the initial stages of engagement. This role is key in ensuring a positive and supportive first point of contact for individuals seeking assistance within a healthcare support environment.
Key Responsibilities:
- Answer incoming calls from prospective clients in a professional and empathetic manner
- Respond to enquiries about services programmes and intake processes
- Conduct follow-ups with clients to encourage engagement and appointment scheduling
- Capture and update client information accurately in the system
- Maintain clear and detailed notes on all interactions
- Coordinate with internal teams to ensure smooth onboarding of new clients
- Provide a supportive and non-judgemental experience to individuals seeking assistance
Requirements:
- Strong verbal communication skills in English (clear professional and empathetic)
- Previous experience in customer service call handling or intake coordination is an advantage
- Ability to handle sensitive conversations with professionalism and discretion
- Strong organisational and follow-up skills
- Comfortable working in a fast-paced client-focused environment
Preferred Qualifications:
- Experience in healthcare behavioural health or call centre environments
- Familiarity with intake processes or client coordination
Additional Information:
- Salary: R15000 per month
- Work Schedule: Monday to Friday 9:00 AM 5:00 PM (EST)
Required Experience:
IC
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
