ABOUT THE TEAM

The GenAI & Digital Workplace team part of Technology Data and Operations (TDO) builds andoperatesthe enterprise AI and collaboration platforms that PSPs investment and corporate teams rely on every day. Under the Catalyst AI Initiative the team manages a multi-platform environment spanning Microsoft 365 and Copilot Power Platform ChatGPT Enterprise Claude for Work and emerging AI services with a strong emphasis on governance information security and responsible adoption. TheSeniorTechnology Specialist is the operational backbone of this ecosystem: the person who keeps the platforms running the configurations correct the users supported and the compliance data flowing.

ABOUT YOUR ROLE

TheSeniorTechnology Specialist administers and supportsPSPsGenAI andDigitalWorkplace platforms(includingbut not limited toMicrosoft 365/Copilot Power Platform ChatGPT Enterprise and Claude for Work)to ensure theiravailability security andcompliancewith enterprisegovernancestandards

As aSeniorTechnologySpecialist GenAI and Digital Workplaceyoull:

• Provide guidance and support the maintenance of GenAI and Digital Workplace platforms (Microsoft 365/Copilot Power Platform ChatGPT Enterprise Claude for Work) including complex troubleshooting incident response patching and upgrades; propose and implement operational enhancements (automation scripts workflows configuration changes) to reduce recurring incidents and improve day-to-day administration of the ecosystem.

• Ensure platforms and operational processes comply with PSP governance requirements by maintaining operational documentation (runbooks procedures data-flow records) operating compliance and observability pipelines (e.g. log delivery to Microsoft Sentinel Purview integrations Defender for Cloud Apps policies) and monitoring platform changes and trends to recommend improvements that enhance service quality and audit readiness.

• Oversee the implementation and management of security policies procedures and controls (identity RBAC conditional access data protections monitoring) to prevent unauthorized access or misuse of AI-enabled tools and to meet enterprise security and compliance requirements including SharePoint and OneDrive configurations that underpin Copilot and enterprise search ensuring appropriate access classification retention and content lifecycle practices.

• Manage user lifecycle and access operations across platforms (licenses/seats onboarding/offboarding access provisioning usage monitoring) to support capacity planning cost management andappropriate entitlementgovernance.

• Coordinate vendor and internal escalations (Microsoft OpenAI Anthropic; InfoSec; Enterprise Architecture) track defects and feature gaps to resolution and implement compensating controls when.

• Manage a delivery backlog of operational improvements and platform requests by scoping prioritizing ordering and overseeing work to ensure maximum value is delivered iteratively as PSPs AI platform portfolio evolves.

• Provide support and enablement to end users by triaging issuesmaintainingknowledgeofarticles and driving self-service adoption to improve time-to-resolution and user experience.

WHAT YOULL NEED

• Bachelorsdegree in Information Technology Computer Science or a related field or an equivalent combination of education and relevant experience.

• 2to5years of relevant experienceincluding experience with Microsoft 365 technologies.

• Hands-on experience administering Microsoft 365 tenants including Entra ID (Azure AD) conditional access policies and role-based access controls

• Familiarity with PowerShell or equivalent scripting for automation of administrative and reporting tasks

• Experience with or strong aptitude for working with REST APIs webhook integrations and cloud middleware services (e.g. Azure Functions)

• Understanding of information security principles: access controls audit logging data classification and compliance monitoring

• Experience with AI/ML platforms in an enterprise setting (OpenAI Anthropic Microsoft Copilot or similar)

• Familiarity with Microsoft Sentinel Purview or Defender for Cloud Apps

• Power Platform experience (Power Automate Dataverse Power Apps)

• Exposure to IT governance risk or compliance frameworks in a financial services or regulated industry environment

• Bilingualism: English and French*Frequent interactions in English with PSP employees based in our offices in Hong Kong London and New York and interactions in French with employees in our local offices in Montreal and Ottawa.