Customer Intake & Dispatch Coordinator

Servpro

Job Location:

Bremerton, WA - USA

Hourly Salary: $ 20 - 27

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources

$20 to $27 per hour DOE Full-time On-Site

SERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our this role you will help guide customers through the first steps of the restoration process during what can be a stressful time. Your ability to stay calm organized and responsive will help set the tone for their entire experience.

If you enjoy helping people staying organized and being part of a team that steps in when it matters most this could be a great fit.

What You Will Do

Answer incoming calls emails and service requests from customers and partners

Gather and enter accurate job information into internal systems during intake

Schedule and dispatch technicians based on urgency location and availability

Prioritize emergency calls and coordinate rapid response when needed

Keep customers informed on scheduling delays and next steps

Handle customer questions concerns and scheduling conflicts in a professional and empathetic way

What We Are Looking For

2 to 3 years of customer service administrative or dispatch experience preferred

Strong communication skills and a professional phone presence

Ability to stay organized and manage multiple priorities at once

Comfortable working in a fast-paced environment where priorities can shift quickly

Detail-oriented with strong follow-through

Basic computer skills and ability to learn new systems quickly

Dependable punctual and team-oriented

Ability to remain calm and focused in urgent or high-pressure situations

Preferred but Not Required

Previous dispatch or scheduling experience

Experience in restoration construction or service-based industries

Familiarity with job tracking or CRM systems

Knowledge of local service areas

What We Offer

Paid Time Off

Medical dental and vision insurance

Health Savings Account (HSA)

401(k) with company match

Company-paid life insurance

Paid training and opportunities for growth

Employee Assistance Program (EAP)

Supportive team-focused work environment

Schedule

Full-time Monday through Friday
Occasional evenings or weekends may be required based on business needs/rotating on-call schedules

SERVPRO is an Equal Opportunity Employer.

All offers are contingent on a background check and drug screening where permitted by law.

Compensation: $20.00 - $27.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceWellness resources$20 to $27 per hour DOE Full-time On-SiteSERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our this role you will help gu...