IT Service Desk Technician – Tier 2
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business headquartered in Vienna VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts we deliver best-in-class expertise to solve complex technical problems.
Were looking for a talented IT Service Desk Technicianto join our team inWashington DC. This position will support a complex government client and will provide advanced technical support and endpoint management in an enterprise this role you will handle escalated user issues support workstation management and contribute to patching compliance and operational stability.
Work Location:
Onsite Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a Secret security clearance.
Primary Roles and Responsibilities:
- Troubleshoot escalated workstation operating system and application issues
- Support endpoint configuration patching and compliance activities
- Manage devices using enterprise tools such as Intune and MECM/SCCM
- Support account administration policy enforcement and Group Policy-related tasks
- Assist with software installations updates and troubleshooting
- Support vulnerability remediation for desktop systems and client devices
- Document resolutions support procedures and recurring technical issues
- Coordinate with Tier 3 and engineering teams on complex incidents
- Associate degree technical training or equivalent experience
- 2 years of enterprise IT support experience
- Strong troubleshooting and problem-solving skills
- Experience supporting end users in structured or SLA-driven environments
- Microsoft Intune and/or MECM/SCCM
- Windows desktop administration and troubleshooting
- Patch management and endpoint compliance
- Active Directory Group Policy and account administration
- Microsoft 365 support in enterprise environments
- ServiceNow or comparable ticketing systems
CompTIA Security
The Perks of Being on Our Team
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/Short-Term Disability/Critical Illness/Accident Insurance
- 15 PTO Days
- 11 Federal Holidays
- Up to $5K towards continuing education and/or professional development
Required Experience:
IC
About Company
Government Contracting, Enterprise Cyber Security, Digital Transformation, Migration & Modernization, Complex Program Management
