Senior Customer Experience Analyst

Permanent

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Where youll be:

This position will be based in the Charlotte NC HQ; hybrid work policy model.

All About the Role:

The Senior Customer Experience Analyst serves as the operational lead and strategic point of contact for the Lowes account one of the organizations most critical retail partners. This role owns endtoend account execution including compliance performance inventory readiness demand planning coordination and crossfunctional alignment across Sales Supply Chain Manufacturing and IT.

As the primary liaison to Lowes IRPs and Supply Chain teams this role ensures order accuracy revenue integrity and proactive issue resolution while driving continuous improvement initiatives that enhance service levels and customer experience. Success in this role requires strong analytical judgment executivelevel communication accountability and the ability to influence across functions in a fastpaced deadlinedriven environment.

Key Responsibilities:

• Serve as the primary operational owner and subject matter expert for the Lowes account acting as the main point of contact for Lowes IRPs and Supply Chain teams.
• Own compliance performance including weekly and monthly reviews dispute management rebuttal preparation and proactive date adjustment requests.
• Lead late PO reviews projected onhand (OH) analysis and inventory readiness assessments to support service level commitments.
• Partner with Supply Chain Planning and Manufacturing to align demand mitigate inventory and fulfillment risks and resolve execution issues.
• Participate in CPFR activities and demand reviews providing operational insights and recommendations.
• Own Risk & Opportunity (R&O) tracking analysis and reporting for the Lowes account.
• Lead Lowesspecific initiatives and projects coordinating crossfunctional execution and deliverables.
• Serve as the IT and systems liaison for Lowesrelated enhancements process changes and exception or manual order management.

Minimum Qualifications

• High School or GED
• 4 years of experience in customer account operations supply chain demand planning or retail account management within a consumer goods or manufacturing environment.
• Experience working with SAP and advanced proficiency in Microsoft Excel PowerPoint and Word.
• Strong analytical and problemsolving skills with the ability to interpret data and drive operational decisions.
• Demonstrated ability to manage multiple priorities meet deadlines and collaborate effectively across crossfunctional teams.

Preferred Qualifications

• Bachelors degree

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

#LI-OG1