General Manager Laser City Edmonton Londonderry

Are you a highly motivated and experienced leader who can inspire motivate and grow people to be the best they can Are you looking to work for a growing innovative company with fun products happy customers great coworkers and involved owners Yeh Then read on!

Were looking for a General Manager to join our team! You will look after our North Edmonton facility (Londonderry Mall) and a team of 10 part time staff

About Our Company

Were an entertainment based facility with a small (but growing!) chain of centers in Alberta. With one (now two!) location in Edmonton and two in Calgary.

Our customers come to us for special occasions (Birthday Parties Corporate Events Youth Group Events) as well as for some casual fun. The majority are aged 6 to 12 but we also host many teens and adults.

Find out more about us at

Our Values

• Safety Always

• Give a Sh!t

• Fun and Exciting

• Awesome Customer and Employee Experiences
  

About The Role
The General Manager plays a key role in delivering outstanding experiences for our guestsensuring we have the right team in place with the right skills and tools at the right time.

Youll work closely with the senior leadership team and play an integral role in day-to-day operations. Unlike traditional retail or hospitality positions this role is focused on cultivating a fantastic team environment enhancing customer satisfaction and maintaining a well-organized safe and welcoming space.

And most importantlyyou should love working with kids as theyre our biggest fans!

Key Responsibilities

Leadership & Team Development

• Build and maintain an outstanding team by overseeing hiring interviewing and onboarding processes.

• Foster a positive workplace culture through training coaching and team-building events.

• Manage scheduling including shift assignments time-off requests and last-minute coverage.
  

Operational Excellence

• Maintain strong relationships with vendors suppliers and contractors.

• Participate in routine meetings as part of the leadership team.

• Maintain accurate records and update performance metrics (NPS KPIs etc.).

• Monitor and manage inventory levels to ensure smooth operations.
  

Customer Experience & Service

• Handle select customer inquiries via phone and email providing friendly and efficient support.

• Address and resolve any customer concerns to maintain high satisfaction levels.

• Ensure the team is delivering exceptional customer service at all times.
  

Facility Management

• Oversee the facilitys upkeep ensuring it remains safe stocked and welcoming for guests.

• Conduct regular inspections to maintain high standards.

• Perform basic facility maintenance tasks as needed.

Other Details & Requirements

• The schedule includes weekend work with flexibility for evening shifts or special bookings.

• Ability to work independently and manage your own schedule efficiently.

• A reliable vehicle and valid drivers license are required.

• 5 years of experience in retail management or a comparable leadership role.

• Experience in scheduling and managing a team of 10 employees.

• Strong written and verbal communication skills.

• Positive energetic and team-oriented mindset.