Director, Global Operations Risk & Control Governance

Join the Global Operations Risk & Controls team as Director Global Operations Risk Controls & Governance providing enterprise-wide leadership across the first line of defense (L1b) for Global this role you will identify systemic pain points across segments design scalable global solutions coordinate executive-level risk reporting and serve as the L1b Operational Risk lead for Group Functions (GF).

You will partner closely with Operations leaders Segment Risk Leads and Global Risk to translate complex risk information into practical tools clear executive insights and consistent execution of the Operational Risk Management Framework (ORMF) worldwide. Success in this role requires strong judgment the ability to influence without authority and a pragmatic mindset that balances global standards with local execution realities.

Position Responsibilities

• Own and evolve Global Operations risk and control assessment methodology setting enterprise standards for risk identification assessment and testing.

• Define document and govern key controls for Global Operations processes to drive consistent execution and scalability.

• Lead design and enhancement of end-to-end risk activities (e.g. incident root cause analysis RCSA control testing monitoring and reporting).

• Drive a continuous improvement culture by identifying recurring pain points inefficiencies and inconsistencies across segments and functions.

• Serve as the primary Operations risk liaison to ORM/IRM Compliance Audit and other forums on evolving practices emerging risks and improvement opportunities.

• Lead requirements and solution design for risk and control tools leveraging low-code/no-code and AI capabilities.

• Pilot deploy and sustain risk and control toolsdriving adoption maintenance and ongoing user support.

• Oversee the Global Functions control environment end-to-end: identify and remediate deficiencies ensure assessment/documentation quality manage audit/regulatory interactions deliver executive risk reporting and trend insights and enable cross-segment collaboration and mentorship.

Qualifications

• Bachelors degree in business Finance Engineering or a related field; MBA and/or relevant risk designation (e.g. CFA FRM PRM CRCM) preferred.

• 10 years of progressive experience in financial services (banking insurance wealth/asset management) with depth in operational risk controls audit and/or operations leadership.

• Expert knowledge of operational risk management and control frameworks including RCSA control design/testing incident management/root-cause analysis and issue remediation.

• Strong understanding of financial services regulatory expectations and proven ability to partner with Compliance ORM/IRM and Internal Audit.

• Experience with risk and control systems and data (e.g. Archer or equivalent) including building dashboards/reporting and translating insights for executive audiences.

• Proven success operating at enterprise scalecoordinating across regions segments and functionsand influencing without authority to drive consistent execution.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.