Sales Service Representative

IFF is a global leader in flavors fragrances food ingredients and health & biosciences we deliver sustainable innovations that elevate everyday products.

Taste:Crafting unique technology-enabled flavor designs that define the identity of food and beverage brands shapetrends in flavor building and fuel market success.

The role is based in Qingpu Shanghai On-site. Be part of a proactive passionate solution-oriented team where together we can achieve greatness and make a real impact.

Where Youll Make a Difference

• Support Sales in achieving targets by removing execution barriers across sampling ordering delivery and aftersales stages.
• Act as a sales enabler for customers ensuring inquiries samples and orders move quickly and accurately through internal systems.
• Manage sample coordination to support sales conversion including collecting clear customer application requirements.
• Coordinate closely with Principal sales and technical teams to ensure timely sample preparation and availability.
• Follow up on customer trials with Sales to drive conversion from sampling to commercial orders.
• Support order execution to secure revenue realization through accurate order entry confirmation and close coordination with distributor customer service and logistics teams to ensure ontime delivery.
• Proactively monitor and follow up on atrisk orders and support Sales in resolving customer issues by handling firstlevel delivery or documentation problems and escalating quality or technical issues promptly with clear facts.
• Maintain proactive customer communication and structured records of samples orders issues and resolutions to protect customer trust enable repeat business and improve sales pipeline visibility.

What Makes You the Right Fit

• Bachelors degree or above in a relevant discipline.
• Strong written communication skills in English and Chinese.
• Strong verbal communication and stakeholder coordination skills.
• Solid proficiency in Excel and strong understanding of system logic.
• Ability to work accurately with data and operational details.
• Strong analytical skills with the ability to identify issues and patterns.
• Good quantitative skills to support decisionmaking and reporting.

How Would You Stand Out

• Strong job knowledge with solid problemsolving ability a resultsdriven mindset and the capability to work effectively in a team environment.
• High customer orientation with strong interpersonal and communication skills combined with a continuous improvement mindset.
• Good working knowledge of SAP systems with experience in forecasting and statistical tools and the ability to analyze and interpret data for decisionmaking.

Why Choose Us

• Fullpaid statutory social insurance in accordance with local regulations.
• Annual leave and paid sick leave offered each year.
• Lunch reimbursement provided as part of employee benefits.
• Clear and comprehensive career development and promotion pathway.
• Free company shuttle bus for convenient commuting.
• Strong emphasis on worklife balance and sustainable ways of working.

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

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