IT Technician I

The IT Technician I provides entry-level technology support to hospital staff. This position serves as a first point of contact for basic IT issues including computer printer login and software problems. The technician will answer support requests document issues perform basic troubleshooting and assist with resolving problems or escalating them to the appropriate IT team member. This is a good opportunity for someone who is dependable customer-service focused and willing to learn.

• Answer and document IT support requests from hospital staff.
• Provide basic troubleshooting for computers printers phones monitors keyboards mice scanners and other common equipment.
• Assist users with login issues password resets and basic software questions.
• Help set up workstations move equipment and replace basic hardware.
• Follow IT department procedures for documenting and escalating tickets.
• Communicate clearly and professionally with hospital staff.
• Protect confidential information and follow hospital privacy and security policies.
• Learn hospital systems support processes and basic torubleshooting steps.
• Assist IT staff with projects equipment inventory and other department tasks as needed.

• High school diploma or equivalent required.
• Basic computer knowledge required.
• Good communication and customer service skills.
• Dependable professional and willing to learn.
• Ability to follow instructions and document work clearly.
• Ability to lift and move basic computer equipment.
• Prior IT customer service or office experience is helpful but not required.

Preferred But Not Required

• Experience with Microsfot Windows Google Workspace and associated applications.
• Recent or current coursework in IT computer science networking cybersecurity or a related field.
• CompTIAA Google IT Support Certificate Microsoft Fundamentals or similar training.
• Experience troubleshooting computers printers phones or software.
• Experience in a hospital clinic or customer service environment.
• Experience with NEC SV8500 or other phone systems.