Experience Coordinator

CRBR is seeking an experienced highly organized Project Coordinator. This is a senior lead-level role for someone who has mastered the Project Coordinator function and understands how every detail impacts operations customer experience and company success.

This is a fast-paced high-volume environment. You will be juggling phones software systems customers technicians project managers and deadlinesoften all at once. The ability to multitask prioritize quickly and stay calm under pressure is essential.

As a Project Coordinator you will oversee office operations support the Branch Manager and ensure every project is handled accurately and on time from intake through closeout. You are often the first and most consistent point of contact for our customers insurance partners and vendors. Your ability to communicate clearly professionally and confidently over the phone is critical.

Youll be the heartbeat of the office: keeping jobs moving customers informed and the team aligned especially during high-stress situations for homeowners and adjusters.

What Youll Do

Oversee office administrative and project coordination activities

Serve as a primary customer contact delivering calm professional and solution-focused communication over the phone

Handle high-volume inbound and outbound calls while actively managing multiple projects

De-escalate concerns and provide reassurance to distressed clients

Thrive in a fast-paced environment with constant interruptions and shifting priorities

Manage schedules projects and documentation across multiple systems

Handle accounts receivable and collections

Track projects and generate reports

Issue and manage purchase orders and accounts payable for your teams projects

Assist with onboarding and offboarding employees

Support HR with employee relations matters

Process daily time records for payroll

Collaborate with other branches and teams as needed

What Were Looking For:

4 years at CRBR or 7 years of equivalent office management experience

Exceptional over-the-phone customer service skills

Ability to confidently communicate with homeowners adjusters and vendors in emotional or high-pressure situations

Proven ability to multitask and stay organized in a fast-paced environment

Advanced written and verbal communication skills

Strong leadership and training ability

High attention to detail with a sense of urgency

Experience with accounts receivable and meeting collection goals

Proficiency in Windows-based systems Outlook Excel and Word

Experience with Contractor Connection Alacrity Proven PSA Search Express and other TPAs

Ability to work with discretion and confidentiality

A natural leader who models CRBRs Core Values: Respect Integrity Teamwork and Excellence

Required Experience:

Senior IC