System Operations Engineer

Stefanini Group is hiring!

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Job Description:

The individual will be responsible for managing and supporting vulnerability remediation across all workstation endpoints including desktops laptops virtual machines and tablets. The role includes administration configuration and operational support of endpoint and workplace technologies such as Group Policy (GPO) Microsoft SCCM/MECM Microsoft 365 (O365) and Active Directory. This position demands strong technical expertise across the technologies managed by the team close collaboration with Desktop Engineering and Information Security teams and ownership of services with a focus on continuous improvement automation and innovation.

Core Responsibilities:

• Operational Support & Implementation
• Lead the deployment of security patches and large-scale software rollouts across all endpoint devices using SCCM.
• Implement and maintain Group Policies DUO MFA administration and Office Suite management.
• Support and implement innovative solutions developed by Desktop Engineering to enhance service delivery.
• Provide 3rd-level technical support and participate in on-call/on-stack rotations for endpoint issues.
• Act as Subject Matter Expert (SME) for all services managed by the team.
• Collaborate with Desktop Engineering to review technology roadmaps enhancements and upgrades.
• Lead internal projects and serve as technical lead for larger initiatives managed by the PMO.
• Champion services by engaging with other technology teams and end users to gather requirements and drive innovation.

Vulnerability Management Lifecycle

• Own the remediation of vulnerabilities identified in workstations including Laptops Desktops VDI ThinPC and Moonshots .
• Perform risk assessments based on CVSS scores and prioritize remediation accordingly
• Assign vulnerabilities to team members and ensure timely communication and resolution

Use remediation methods such as:

• Patch Management
• Application Packaging
• Group Policy Management
• Scripted Deployments(Powershell)
• DCM via SCCM
• Auto-update (Cloud Managed)
• Manual Remediation
• Encryption Protocols
• Certificate Management

Team Collaboration & Workplace Conduct

• Collaborative Mindset: Actively contributes to team objectives while fostering a culture of mutual respect and shared success.
• Cross-Team Engagement: Builds trusted relationships across teams and levels engaging authentically to drive alignment and collective ownership.
• Professional Conduct: Models accountability and professional behavior that reinforces team cohesion and upholds organizational values.
• Inclusive Communication: Encourages open dialogue and inclusive participation ensuring all voices are heard and valued.
• Adaptability & Support: Thrives in dynamic environments showing resilience and supporting others through change and challenge.

Monitoring & Reporting

• Monitor remediation progress through (Brinqa) dashboards and smart sheets.
• Conduct re-scanning post-remediation to validate fixes (typically reflected within two weeks).
• Provide regular reporting and metrics on team performance and system health.

Qualifications:

• Bachelors degree in Computer Science Information Systems or related field.
• 8 years of experience in IT operations with 2 years in a lead role.
• Strong knowledge of IT infrastructure including servers networks and databases.
• Experience with cloud platforms (Azure) and deployment tools (SCCM GPOO365MFA).
• Familiarity with vulnerability scanning tools like Nessus and frameworks like ITIL.
• Excellent troubleshooting communication and collaboration skills.

*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.

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