Business Operations Supervisor

Berkley Industrial Comp provides best in class workers compensation insurance solutions to high hazard industries. BINs mission is to provide an unparalleled customer experience within the high hazard workers compensation market. BIN achieves its mission by focusing on the following core values:

• Integrity character without compromise
• Agility flexible and collaborative
• Expertise knowledge and skill
• Ingenuity solution and future focused

Tenacity responsiveness with a high degree of determination

The Business Engagement Department serves as an internal conduit for the maintenance and execution of tasks on behalf of multiple departments and is focused on delivering an elite concierge-style customer service experience.

Key functions include but are not limited to the following:

• Lead day-to-day operations for the Birmingham-based Business Engagement team to ensure consistent timely and accurate support for Claims Underwriting Finance and Marketing.
• Monitor multiple shared mailboxes and other intake channels prioritize incoming requests and ensure prompt turnaround times aligned to service-level expectations.
• Provide direct supervisory support to team members including work assignment coaching mentoring training reinforcement and ongoing performance feedback.
• Model and reinforce top-tier customer service standards professional written and verbal communication and consistent follow-through with internal and external customers.
• Handle employee relations issues professionally and confidentially following Human Resources procedures company policies and relevant guidelines; document and report concerns when necessary.
• Perform and support daily operational tasks alongside the team as needed including providing coverage balancing workloads and ensuring continuity of critical work during periods of employee absence and peak business demand.
• Conduct quality checks of work products and customer responses; identify trends errors or gaps; and implement corrective actions and training to improve accuracy and consistency.
• Maintain and improve workflow documentation and process instructions; support continuous improvement initiatives that enhance efficiency and customer experience.
• Coordinate with leaders and managers across Claims Underwriting Finance and Marketing to clarify requirements resolve issues and ensure requests are completed accurately and on time.
• Support onboarding and cross-training of new team members; assist with scheduling and coverage planning to maintain service continuity.
• Maintain professionalism and represent the department as a positive example of supervisory conduct in meetings communications and daily interactions.
• Perform other duties and assume additional responsibilities as business needs arise.

• Bachelors degree preferred
• Business Administration or Finance-related background preferred
• 2 years of experience workers compensation experience
• Demonstrated supervisory or people-management experience required.
• Demonstrated ability to manage competing priorities and deliver accurate timely work in a fast-paced service-driven environment.
• Strong customer service orientation with a consistent record of professional courteous and solution-focused communication.
• Strong time management and organizational skills with the ability to multitask troubleshoot issues and maintain attention to detail.
• Ability to work effectively under pressure and manage stress appropriately while maintaining service quality and professionalism.
• Strong collaboration skills and the ability to foster a positive accountable and team-oriented work environment.
• Proficiency with Microsoft Office (Word Excel) and comfort learning and using multiple business systems and workflows.