Maintenance Support Manager

Location:Kings Lynn Norwich Ipswich
Contract:Permanent
Salary:Circa 43470

At Anglian Water our values are that together we will: Build trust do the right thing and we are always exploring.

Who we are

Integrated Maintenance Repair & Development Services (IMRDS) Alliance Part of the Anglian Water network focuses on infrastructure maintenance work andis responsible for: water network pressure management asset performance planned and reactive maintenance leakage reduction and supporting resilient water supply across the region.

An exciting opportunity has arisen to join Water Networks within IMRDS as aMaintenance Support Manager.

The Maintenance Support Manager plays a key role in supporting theMaintenanceManager by driving operational excellence across the treated water network. The role provides leadership to a team ofAssistance network technicians ensuring the effective delivery of planned and reactive maintenance whilemaintaininga calm and stable network.Youllplay a vital part in improving asset performance reducing operating costsleakageand interruptions to supply while upholding the highest standards of safetyqualityand customer service.

Reporting to theMaintenanceManageryoulldeliver operational business processes and build strong working relationships within Water Networks and across other business unitscontractorsand suppliers to ensure maintenance activities are efficiently planneddeliveredand recorded.

Thisrole is a mix of field engagement andoffice basedworking.

What does it take to be a Maintenance Support Manager

Lead coach and develop a team ofAssistantNetwork Techniciansand assist withthe Maintenance Delivery Technicians
Own and deliver the area maintenance plan ensuring work is prioritised planned and completed effectively
Review maintenance reports and ensure accurate data capture in systems
Support maintenance planning and scheduling alongside the Maintenance Manager
Oversee equipment materials and van stock ensuring availability calibration and compliance
Support maintenance activities including impact planning and traffic management requirements
Liaise with Network teams contractors and other workstreams to minimise customer and network impact
Promote asset enhancements and efficiency improvements within the maintenance workstream
Champion health safety and environmental compliance including POWRA lone working and vehicle checks
Ensure hygiene compliance and high standards of professionalism in all field operations
Own the customer experience by resolving queries and supporting high VSAT andCMeXperformance
Track and report on key performance metrics including I2S abort rates hygiene audits and safety compliance
Carry out regular active management of the field team

A little bit about your skillsexperienceand behaviours.

Strong knowledge of water network operations
Proven experience leading and managing operational or maintenance teams
IT literate with confidence using operational and performance management systems
Excellent communication skills with the ability to influence at all levels
Analytical proactive andsolutions focusedmindset
Strong commitment to safety quality and environmental responsibility
Take ownership of issues and drive them through to resolution

Why Anglian Water

At Anglian Water our people are at the heart of everything we do and we ensure their hard work is recognised and rewarded. Some of our benefits include:

Bonus scheme
Private healthcare
Competitive pension scheme
Up to 26 days annual leave increasing with length of service
Flexible benefits to support your wellbeing
Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants regardless of gender identity ethnic origin nationality religion age sexual orientation disability or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you are a motivated and experienced leader ready to take on a challenging and rewarding role we would love to hear from you. Apply now!

Closing Date:29th April 2026
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