Bank Driver

Role Summary

Our vision is to deliver pioneering care through pregnancy childhood and loss wherever families need us whatever the future holds. This role supports our vision by providing asafe and efficient service of stock movement including furniture to and from donors/customers homes.

You will be responsible for creating maintaining and developing afirst class customer experience with our donors and customers taking responsibility for the retail vehicles and supporting retail overall in its objective to maximise income for the Hospice.

For an informal chat about this role please contact Kay Dent on

Main Duties and Key Responsibilities

Ensuring the van is used efficiently and effectively in collecting and delivering donated items; transferring stock between shops and the Hospice. This will include planning routes and prioritising jobs.
Ensuring the van is clean presentable and promotes the hospice in a professional manner.
Recruiting sign up and monitor gift aid donors.
Ensuring that donated goods are collected on the day specified and in accordance with policy.
Liaising with donors to ensure that the furniture collected meets legal requirements and is of saleable quality which in return will minimise wastage.
Assist the Shop Manager with co-ordinating duties for volunteer support on the vans.
Collecting stock from Forget Me Not Childrens Hospice Shops and either delivering it to customers homes or another shop.
Liaising with customers on the telephone to arrange collection and delivery of goods in a timely and efficient manner.
Carry out Portable Appliance Tests (PAT) on donated electrical goods.
To attend training meetings and reviews as requested by the Shop Manager and Area Manager.
Maintain excellent communication with shop manager to continuously evaluate and improve the van service.
Assist Shop Manager in merchandising the furniture on the sales floor.
Work with the Maintenance Team to ensure the vehicle is kept in a roadworthy condition is properly taxed insured and annually inspected and meets all service requirements.
Maintain records of transport usage in conjunction with other departments.
Undertake other retail transport or fundraising duties as time allows or as directed.

We expect all staff to undertake any other duties within the scope spirit and purpose of the job the title of the post and its grading as requested by your line manager or their higher level of authority on behalf of the charity.

Person specification

Skills and experience

Essential:
Previous experience in delivering a high level of customer experience.
Understanding of Health and Safety at work
Strong communication skills
Good organisational skills
Professional and proactive.
Support and encourage harmonious internal and external working relationships.
Make a positive contribution to fundraising and raising the profile of the Hospice.

Desirable:
Experience of driving in a commercial setting

As this role involves driving one of our vehicles out in the community you will need to have afull clean driving licence.

This role will involve weekend work and so flexibility is essential.

Please note that we are committed toequality and diversity and make the following pledge in relation to ourrecruitment practices;

• We will actively encourage and support under-represented groups to join us as employees
• We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
• We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Pleaseclick hereto view our full equalitydiversity and inclusion pledge

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for asubmission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions