Dispatcher or Dispatcher Trainnee

Title: Dispatcher or Dispatcher Trainee DSP00387 DSP00680 DSP02774

State Role Title:Emergency Coordinator II

Hiring Range: Salary is Negotiable and Commensurate with Experience for Dispatchers. Dispatcher Trainees will start at $50871

Pay Band: 3 or 4

Agency: Department of State Police

Location: Colonial Heights Virginia

Agency Website:

Recruitment Type: General Public - G

Job Duties

Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II) and the salary offered will be commensurate with experience.

Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3 $50871). After satisfactory completion of the Dispatcher Trainee Training Curriculum employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.

Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

About the Position:

The Virginia State Police (VSP) is seeking to hire a Dispatcher or Dispatcher Trainee at the Division I Headquarters in Colonial Heights Virginia. The job duties for this position include but are not limited to:

Performing work within a specific geographical area by sending and receiving information and by sending emergency assistance or service equipment as required assisting law enforcement personnel or the public.
Aiding law enforcement personnel emergency personnel the public and the media.
Operating a variety of equipment.
Maintaining various logs and records of activities.
Accessing information through several systems including Computer Aided Dispatch (CAD) Virginia Criminal Information Network (VCIN) National Crime Information Center (NCIC) National Law Enforcement Telecommunications System (NLETS) and other databases.
May work rotating shifts and is considered essential personnel.

About the Agency:

Were more than a law enforcement agency were a team of problem-solvers innovators and public servants shaping Virginias future. At VSP your skills make an impact that reaches every community across the Commonwealth. If youre ready for meaningful work real growth and a supportive culture that feels like family your next career starts here.

Minimum Qualifications

Knowledge:

Of operating standard office equipment such as fax and copy machines.

Skill:

In operating computers.
In using Microsoft Office software applications.
In data entry.
In problem solving.
In customer service skills.

Ability:

To effectively communicate with the public.
To work in a high pressure high stress environment.
To exercise resourcefulness and sound judgement under stress and multitask.
To manage complaints/compliments directing to appropriate supervision.
To enter/record information into automated systems and keep records and logs updated.
To communicate effectively orally and in writing in English.
To be flexible work effectively independently and as a member of a team.
To work holidays weekends and rotating shifts.
Successfully complete required training within six (6) months from hire.
Must be able to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.
May work rotating shifts and is considered essential personnel.
Graduation from high school or equivalent.

Additional Considerations

N/a

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s) to include pre-employment testing a presentation and/or a work sample if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at and must be received by 11:55 P. M. on April 30 2026. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides confirmation of receipt of your application resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions.

This policy shall be adhered to in all aspects of Departmental employment practices. It does not permit the lowering of bona fide job requirements performance criteria or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.