Senior Associate, Middle Office Automation & AI Developer

The Sales Technology Team at MSCI plays a critical role enabling internal teams to manage and execute business processes across the Opportunity to Order value chain (Opportunity pipeline management and Contract Lifecycle Management) as well as Order to Cash processes (integrations with ERP). Salesforce is the strategic platform used by Sales Client Service Sales Operations Marketing Product Management Finance and other business units to achieve their business objectives.

We are seeking a Senior Associate Developer to join our Middle Office Automation and AI team. This hands-on developer will be a key contributor in eliminating manual Sales Operations processes through automation tech debt reduction and AI-driven solutions. This role will focus on building and deploying solutions that streamline deal booking contract generation financial close processes and client permissioning workflows.

The ideal candidate is a skilled Salesforce developer with a passion for automation and emerging AI technologies who thrives in an environment where they can see the direct business impact of their technical work.

• Develop test and deploy automation solutions using Apex Lightning Web Components Flows and other Salesforce technologies to eliminate manual Sales Operations processes.
• Build integrations between Salesforce and external systems (ERP contract management finance tools) using REST SOAP and other APIs to streamline Order-to-Cash workflows.
• Implement AI-powered features including intelligent contract generation automated deal validation and smart client permissioning using Agentforce GPT integrations or similar technologies.
• Identify and remediate tech debt across the Salesforce codebase including refactoring legacy Apex optimizing Flows and modernizing outdated architectural patterns.
• Collaborate with Sales Operations Finance and Client Service stakeholders to gather requirements analyze current manual workflows and design automation solutions.
• Design and implement data models triggers validation rules and process automations to support streamlined business processes.
• Perform code reviews debugging and troubleshooting to ensure solution quality performance and scalability.
• Write comprehensive technical documentation including solution designs data flow diagrams and deployment guides.
• Support end users with troubleshooting and training on newly automated processes and tools.
• Participate in Agile ceremonies provide accurate estimates and work breakdown structures and communicate progress and risks to the team.
• Stay current with Salesforce releases AI/ML advancements and automation best practices to continuously improve solutions.
• Proactively identify additional automation opportunities within Sales Operations workflows and propose solutions.

DESIRED SKILLS

• In-depth understanding of Sales Cloud and Service Cloud with solid knowledge of the Salesforce platform architecture and capabilities.
• Strong analytical and problem-solving skills with keen attention to detail and a focus on building quality maintainable solutions.
• Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams and translate business requirements into technical specifications.
• Self-motivated and proactive with a passion for automation and a drive to eliminate inefficient manual processes.
• Interest in and aptitude for AI/ML technologies and their application to business process automation.
• High sense of responsibility and ownership with the ability to manage multiple tasks and meet deadlines independently.
• Strong understanding of Sales Operations workflows including deal booking contract processes and client onboarding.

EXPERIENCE & QUALIFICATIONS

• 5 years of experience as a Salesforce developer with a focus on automation and process improvement preferably with in Administrator Platform Developer I and II certification.
• Bachelors degree in computer science Engineering or a related field or equivalent work experience.
• Expert in Apex Lightning Web Components Flows SOQL/SOSL REST/SOAP APIs Salesforce CLI/DX and Omnistudio. Experience with AI tools (Einstein AI GPT APIs) is a plus.
• Demonstrated experience automating business processes reducing manual workflows and remediating tech debt in Salesforce environments
• Proficiency with Agile development practices JIRA and CI/CD tools (Copado or similar) is a plus

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on