Collections Analyst

Toshiba Global Commerce Solutions is seeking a Collections Analyst that will be responsible for managing the collections and resolution activities for an assigned portfolio of customers. The position focuses on collecting past-due invoices resolving billing disputes maintaining accurate invoicing through vendor portals and reducing overall accounts receivable delinquency. Success in this role requires strong interpersonal analytical negotiation and problem-solving skills as well as the ability to build effective cross-functional relationships with internal teams and external customers.

Responsibilities

• Manage all collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency.
• Identify root causes of accounts receivable delinquency and implement effective collection strategies to improve cash flow and Days Sales Outstanding (DSO).
• Upload invoices accurately and on time into customer and vendor portals to ensure timely payment.
• Generate and distribute invoice copies and customer statements as needed.
• Reconcile past-due balances and collaborate closely with billing operations sales and customers to resolve disputes discrepancies and unpaid balances.
• Establish and maintain strong collaborative working relationships with customers vendors and internal cross-functional teams.
• Support Cash Applications by responding to customer inquiries related to the application of payments.
• Identify opportunities for process improvement and support additional management directives as needed.

Required Qualifications

• Bachelors degree in Business Administration Finance Accounting or a related field or an equivalent combination of education and experience.
• Approximately 5 years of relevant experience in collections or accounts receivable.
• Demonstrated experience managing high-volume collections billing procedures and invoicing requirements.
• Strong analytical skills with the ability to document analyze and troubleshoot cross-functional processes.
• Proven ability to build and maintain strong working relationships with customers and internal departments.
• Excellent organizational verbal and written communication skills in English.
• Effective time management skills with the ability to plan prioritize and meet monthly cash and departmental objectives.
• Proficiency in Microsoft Excel and Word with the ability to learn new systems quickly.
• Ability to work effectively in a fast-paced team-oriented environment with stringent monthly deadlines.

Preferred Qualifications

• Experience using Oracle or a similar ERP system.
• Experience working with customer or vendor invoicing portals.
• Spanish language proficiency.
• Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.