Staff Business Systems Analyst

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

Werelooking for aStaff Business Systems Analyst to own thestrategyroadmap and execution of large projects onEnterprise Services platform with a strong focus onServiceNow. This role sits at the intersection of business and technology supporting functions such asHR Finance Facilities Supply Chain & Operations and Employee Services.

Youllact as astrategic thought partner and hands-on leaderdrivingenterprise-wide solutions across HR IT Facilities Supply Chain & Operations and Employee Services. Delivering solutions that improve both user experience and operational efficiency across theenterprise.

What youll be doing:

• Partner with business and IT leaders to define and implement the ServiceNow roadmap strategy and priorities
• Translate complex ambiguous business needs into scalable user-centered solutions
• Lead end-to-end solution design across ServiceNow modules (e.g. ITSM HRSD SPM WSD App Engine Now Assist)
• Drive multi-functional initiatives collaborating with engineering architecture and program teams
• Manage dependencies across systems and define enterprise integration strategies (e.g. Workday SAP Okta Microsoft 365 Slack)
• Guide backlog prioritization and own delivery of key initiatives
• Ensure solutions align with security privacy and governance standards
• Find opportunities for automation optimization and AI-driven improvements
• Establish and promote procedures standards and scalable design patterns

Reporting Analytics & Operations:

• Define and deliver reporting and analytics solutions using ServiceNow dashboards and performance analytics to deliver actionable insights
• Partner with team members to establish benchmarks and success metrics tracking platform performance and business outcomes
• Support day-to-day platform operations including backlog triage issue analysis and continuous service improvements
• Monitor system usage trends and data quality to proactively identify optimization opportunities

What were looking for:

• 1012 years of experience in business systems analysis or similar roles in SaaS/PaaS environments
• Strong hands-on experience with the ServiceNow platform and its ecosystem
• Proven track record delivering enterprise-scale multi-functional solutions
• Deep understanding of integrations data flows and enterprise architecture
• Ability to break down sophisticated problems and drive alignment across diverse stakeholders
• Experience working in Agile environments and across the full SDLC

Technical Expertise:

• ServiceNow modules: ITSM HRSD SPM WSD App Engine Now Assist Reporting Integrations
• Enterprise platforms: Workday SAP Okta Microsoft 365 Slack
• Proven understanding of integration patterns and standard processes
• Familiarity with AI technologies and automation is a plus
• Knowledge of cloud-based SaaS/PaaS architecture

How You Work:

• You think strategically but are comfortable diving into details when needed
• You build strong trust-based relationships and influence without authority
• You communicate clearly across both technical and non-technical audiences
• Youre proactive organized and focused on delivering high-quality outcomes
• You thrive in sophisticated fast-moving environments

Nice to Have:

• ServiceNow certifications (CSA CIS etc.)
• Experience with platform governance or Center of Excellence (CoE) models
• Background in global or enterprise-scale organizations

Why This Role Matters:

This role plays a critical part in how our organization operates and scales. Youll directly influence how employees interact with enterprise systems enabling better experiences smarter workflows and more efficient operations.

If youre eager to play a pivotal role in crafting and driving enterprise-scale solutions that directly impact how teams work and thrive wed love to hear from you.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.