Sales Support Specialist

Job Title: Sales Support Specialist
Department: Sales Operations
Reports To: Head of Sales
Location: Remote work may be considered for candidates located in the following states: Arizona California Florida Indiana Kansas Kentucky Maryland Maine North Carolina New Hampshire New Jersey Ohio Oregon Texas Virginia and Washington.
Job Type: Full-Time
Hours: MondayFriday 8:00 AM4:30 PM (PST) may vary slightly based on location
FLSA Status: Non-Exempt
Pay: $55K-$60K DOE

About Herb Pharm

At Herb Pharm we inspire trust in plants and respect for nature while balancing purpose with profit. Located in beautiful Williams Oregon weve been the nations leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250 plants to create over 500 liquid herbal extracts distributed to grocery natural food and specialty stores nationwide. Were committed to treating our employees with respect and gratitudejoin us and be part of our mission!

Job Summary

The Sales Support Specialist is an entry-level support-focused role that helps the sales team execute retailer plans. This person builds customer presentations supports deployment of sales tools and campaign materials training and webinars audits key account planning calendars and compiles competitive retailer insights for the sales leadership team. The role also supports retail execution by coordinating audits and helping ensure promotions co-op ads and in-store commitments are delivered.

Key Responsibilities

• Build and maintain customer presentations for regional and national retailers (line reviews innovation category stories JBP support recaps).
• Create retailer-ready narratives by translating brand priorities product benefits/claims and performance data into clear concise slides.

• Support sales campaign development by assisting in campaign toolkits (campaign overview target accounts key messages assets checklist timelines).
• Assist in coordinating training and webinars: scheduling materials run-of-show and follow-up documentation.

• Coordinate meeting logistics (agendas pre-reads invites notes action-item tracking) for internal and external meetings.
• Maintain commercial support files and shared folders including version control and one source of truth organization.
• Support the execution of the sales campaign and innovation calendars as needed

• Coordinate and/or support shelf audits (store visits where feasible and/or broker/store photo audits) including shelf presence pricing tags out-of-stocks planogram compliance and merchandising.
• Track execution issues and help close the loop with brokers retailers and internal teams; document actions and outcomes.
• Support co-op advertising execution: gather requirements confirm timing/placement and work with marketing to execute.
• Maintain a simple execution tracker/scorecard by key account and region.

• Monitor competitor activity by retailer: assortment pricing promotions claims/messaging merchandising and visibility.
• Compile retailer-specific insights and recommendations to support go-to-market plans (assortment focus promo approach merchandising moments messaging).

Required Education and Experience

• Education:
  • Bachelors degree in finance Accounting Business Economics or related field (or near completion. Or an equivalent combination of education and relevant work experience

• Experience:

• Strong PowerPoint / Google Slides skills (clean layout story flow executive-ready output).
• Strong Excel skills (basic analysis; pivots/lookups preferred).
• Strong organization attention to detail and follow-through across multiple projects.
• Clear written communication and comfort working cross-functionally.

Required Qualifications

• Strong analytical and problem-solving skills with the ability to follow and apply instructions in standard situations
• Professional interpersonal skills including the ability to navigate challenging interactions and resolve conflicts effectively
• Clear concise and confident communication skills (verbal and written) with strong active listening abilities
• Ability to build relationships and establish trust with colleagues clients and external networks
• Highly organized with the ability to manage multiple projects prioritize effectively and meet deadlines
• Self-motivated with a proactive approach to learning and delivering high-quality work
• Ability to work independently with minimal guidance in a fast-paced environment
• Sound judgment and decision-making skills
• Maintains confidentiality and handles sensitive information with discretion
• Collaborative team player with strong communication and teamwork skills.

Working Conditions

• Work Environment: Hybrid
• Travel Requirements: 10% or less.
• Physical Demands: Long periods of sitting long periods of computer work. Attending training or events which may involve walking standing or carrying light materials.

Our generous benefits package includes a complete range of quality benefits:

Comprehensive group medical dental and vision coverage for employees and dependents

Coverage includes a variety of alternative healthcare options

Prescription drug coverage with a mail-order program

Generous employee purchase discounts on our herbal products

Employee-free product program

Employee assistance program

Green Commuter Initiative to encourage carpooling walking and biking to work

Life accident and disability insurance

80 hours of accrued Paid Time Off

40 hours of accrued Paid Sick Time

Eight paid National Holidays and one floating holiday

Paid Jury Duty and Bereavement Leave

Short-term disability plan

401(k) retirement plan with company matching and profit-sharing features

At Herb Pharm we are committed to building a workplace that reflects the diverse communities we serve and embodies the eco-friendly values we stand for. As a B-Corp and Regenerative Organic Certified company we believe that sustainability and equity go hand in hand. We are dedicated to fostering a culture of inclusion where every individualregardless of race ethnicity gender sexual orientation religion disability or backgroundfeels empowered to contribute grow and thrive.

We know that diversity drives discovery innovation and resilience and we are committed to creating equitable opportunities for all employees. By embracing different perspectives and experiences we not only strengthen our organization but also help nurture a more just healthy and sustainable society.

If youre passionate about making a positive impact on the world and working in an environment that values social and environmental stewardship we encourage you to apply. Together we can create a future where businesses and communities thrive in harmony with the planet.

Herb Pharm is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute to our success.

Herb Pharm is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities. If you require assistance or accommodation during the application or hiring process please contact

At-Will Employment:Herb Pharm is an At-Will employer. Nothing in this job description should be interpreted as an employment contract. Job responsibilities and tasks may be modified from time to time based on the companys needs.