Head of Payments Business

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role

Join eBays Financial Services organization to lead and optimize our global payment platforms across cards acquiring A2A/open banking bank rails Alternative Payment Methods (APMs) stablecoins and payouts. Your key indicators are lowering the Cost of Payments (CoP) and driving growth in payments-enabled revenue. You will work closely with Product Engineering Analytics Legal/Compliance Risk and Regional teams to provide resilient compliant and high-conversion payment experiences at marketplace scale.

This role reports to Financial Services leadership and partners closely with teams leading all aspects of networks/rails wallets PSPs/processors and technical integration. It aims to drive measurable business outcomes.

What you will accomplish

• Take full responsibility for the comprehensive payments platform strategy and roadmap covering cards A2A bank rails APMs digital wallets stablecoins and payouts; ensure alignment with GMV growth conversion and cost objectives.
• Lead cross-functional launches and optimizations: arguments requirements integration plans testing risk/compliance sign-offs and global rollout readiness.
• Advance CoP improvement using pricing smart routing/orchestration tokenization 3DS/RBA network preference and partner portfolio administration; assess savings and redirect funds to growth.
• Expand APM and wallet coverage to boost conversion and local relevance; build arguments for market entries and optimize cross-border acceptance.
• Scale payouts (ACH RTP FedNow SEPA Instant local rails) for reach speed reliability and cost; improve payout success and time-to-funds.
• Establish Weekly/Monthly Business Reviews mechanisms with Analytics; instrument platform-level metrics (auth declines chargebacks fraud payout success) and run experiment frameworks (A/B multivariate).
• Negotiate and manage commercial agreements with PSPs networks banks open banking aggregators; enforce SLAs rebates/incentives and performance guarantees.
• Build operational rigor: incident response and blocking issue paths MTTR reduction partner SLAs postmortems runbooks and SLOs for availability and latency.
• Partner with Legal/Compliance/Risk to maintain controls across PCI DSS SOX Nacha/ACH AML/OFAC PSD2/SCA/PSR.
• Provide executive-ready updates on platform health roadmap critical metrics risks and investment needs; set decision gates and trigger-based action plans.

Core benchmarks

• Cost of Payments (CoP): basis points reduction compared to baseline and partner benchmarks.
• Fraud and chargebacks: loss rate recovery and liability shift impacts.
• Payout success & speed: success rate T0/T1 time-to-funds exception rates.
• Platform reliability: availability latency MTTR incident volume.
• Revenue enablement: GMV coverage by methods incremental revenue (Payouts Ads Instant transfer etc.) incentives/rebates captured.

What you will bring

• Over 12 years of experience in payments and fintech including acquiring/PSPs payout networks A2A/open banking APMs/wallets and emerging stablecoin applications.
• Proven track record negotiating complex global commercial agreements and managing partner performance at scale (processors networks banks).
• Strong technical proficiency: API integrations orchestration tokenization 3DS/RBA risk scoring ISO 20022 settlement/clearing flows; ability to translate business goals into clear requirements and test plans.
• Data-driven operator: critical metric development instrumentation WBR/MBR experimentation; adept at balancing cost reliability risk and conversion outcomes.
• Executive-caliber cross-functional leadership and communication; can align diverse collaborators make decisions in ambiguity and drive disciplined execution.
• Working knowledge of PCI DSS Nacha/ACH rules AML/KYC/OFAC Durbin/Reg II PSD2/SCA and emerging PSD3/PSR; pragmatic compliance approach.

The impact youll drive

You will materially lower CoP while speeding revenue enablement by improving coverage boosting conversion and enabling faster reliable payouts. By applying operational rigor sharp commercial management and careful risk/compliance invention youll secure durable advantages in eBays payments economics and buyer/seller experience.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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