Job Description Summary

Job Description

Roles and Responsibilities

• Function as the primary contact point of assigned customers and be responsible for the customer management/relationship/communication overall contracts performance scope execution and site P&L growth

• Function as the primary internal contact point of assigned customers in regard to driving contract and critical system process and coordinating internal GE functions to ensure successful contracts execution and management;

• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising through the execution of the contract. Responsible for adherence to contract service operations and performance specifications as well as financial & technical metrics specific to contract. Perform proposal negotiation and contract administration functions on assigned proposals / contracts with minimal supervision Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters.

• Manage inventory demand placement procurement logistics plan and shipment of new and repaired parts for the assigned multi year agreements (MYA)/Transactional/new unit warranty/Upgrade project contracts/ customers;

• Work closely with FieldCore Outage Managers and Contract CoE (Center of Excellence) to achieve timely resolution of customer technical issues parts/repairs planning & fulfillment and overall customer satisfaction of Gas Power Services execution ;

• Accountable for the performance of field services ensuring successful scheduled/unscheduled maintenance new unit warranty management and CM&U (Combustion Modification & Upgrades) project implementation/coordination of assigned contract equipment;

• Manage billing review invoices and collect cash in a timely manner in accordance with the assigned contracts

• Work with Sales and Commercial Operations to respond to customer inquiry and participate in commercial discussions with customer assist in sales campaigns for new and extra work proposals development and contracts negotiation;

• Work with Contracts CoE to support Cost Margin Reviews and financial pacing/cost classification;

• Working with web system applications such as Field Vision DLI Oracle Field Services Field Services Portal and PGS Portal for proper procurement allocation planning and forecasting of parts repairs labor tooling and vendor management; Where applicable work with contract CoE to accomplish the tasks

• Manage the operation review process to ensure profitability Quality & Compliant metrics for assigned contracts while keeping stakeholder informed;

• Develop and implement business operation plans to achieve contract profitability through effective outage scope management TX (Transactional)/EW (Extra Works)/JCE (Job Cost Estimation proposal oversight event plan/execution/close out to ensure Fulfilment-5 goals by contract by working closely with FieldCore/

Required Qualifications

• Bachelor degree in Business/ Engineering or equivalent experience in power generation industry

• 5-8 year experience of customer/technical/project/team management in power generation services industry.

• Previous experience in Heavy duty gas turbines and controls system experiences would be advantageous

• Ability to demonstrate excellent communication and computer application skills

Desired Characteristics

• Customer focused: Excellent communication presentation interpersonal skill;

• Proven knowledge of commercial finance legal and related regulations and law;

• Lean Six Sigma/Kaizen certified is an added advantage

• A good teamwork leader in a dynamic energetic and complex environment equipped with quick learning capability and well ownership;

• Be self-motivated and able to work under high pressure and constraint time committed and process oriented;

• Ability to work multiple project simultaneously and effectively in a cross-functional team;

Additional Information