Guest Services Representative (Option 2)

Guest Service Representative

My Place Hotel - Billings MT

Currently looking to fill 7am-3pm and 3pm-11pm

Position Summary

My Place Hotel in Billings is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support ensuring smooth check-ins accurate records and a clean safe and welcoming property. Ideal candidates are organized service-minded and comfortable handling a variety of responsibilities throughout their shift.

What Youll Do

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival stay and departure
• Complete reservations check-ins and check-outs using hotel systems
• Post and verify charges including room rates taxes My Store purchases and pet fees
• Explain hotel amenities rewards program participation and local dining shopping and attractions
• Address guest concerns professionally and escalate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry stocking supplies and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels cribs and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs cash logs and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety Security & Property Support

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors stairwells entrances and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

Basic computer proficiency (Microsoft Office)

Strong customer service and communication skills

Ability to multitask stay organized and work independently

Reliable attendance and professional conduct

Comfortable handling cash and maintaining accurate records

Pay & Benefits

• $15-17 per hour
• Monthly bonus potential
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities

Shifts Times: 7:00 AM - 3:00 PM 3:00 PM - 11:00 PM

Join a team where your work directly impacts guest satisfaction and daily hotel success. If youre dependable service-driven and looking for growth in hospitality we encourage you to apply today.

Required Experience:

Unclear Seniority