Sr. Manager, Engineering Process & Reliability

Pay Range: $143000.00 - $163000.00 / year

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours

Best-in-class well-being programs

Annual no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 MyDay off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Complete oversight of BME operations for large complex sites and/or multiple sites to ensure service program efficiency and to satisfy the equipment support needs of the company.

The purpose of the BME Sr. Manager position is to develop coordinate and expand the BME program as necessary to ensure all aspects of service (internal and external) for all lab instrumentation and general lab equipment satisfy the quality and regulatory requirements and service needs for each lab enabling operations to run efficiently profitably and with excellent quality.

The Sr. Manager has more experience than the manager and applies this knowledge to multiple sites directly (under his supervision) or indirectly in an advisory role.

This position will be responsible to uphold all aspects of service quality and drive improvements for the BME program and external service providers by the active promotion and demonstration of Quests purpose to Work together to create a healthier world one life at a time.

• Lead and optimize the regional implementation of the CMMS / EAM System across Instrument Platforms to track and trend equipment up & downtime and automate KPI Measurement. Metrics and provide end user training.
• Strategic guidance and collaboration with enterprise operations matrix leadership teams for implementation of Automation platforms Operations excellence Reliability Vendor management and key projects
• Lead develop and manage overall operations and distribution of resources (staffing budgets and outside vendor services) of the BME program in collaboration & consultation with cross-functional stakeholders and business partners.
• Review audit and participate in decision support activities related to problem diagnosis repair preventive maintenance and quality assurance of equipment.
• Participate in the development of annual goals and objectives related to supporting the growth and development ofequipment support services program. (both locally and enterprise wide)
• Implement and manage large/complex projects (enterprise wide) utilizing operational excellence and project/program management skills
• Develop and implement technical training for staff (i.e. onboarding materials maintenance procedures)
• Serve as a technical resource for the BME team and lab. Provides best practices to other enterprise-wide Quest sites and aids in their development.
• Oversees evaluation of equipment service needs and communicates with clinical equipment users on proper device use and safety.
• Evaluates maintenance and cost data related to laboratory equipment to deliver expected service productivity and quality.
• Develops effective written reports and make presentations on operational and technical issues.
• Develop BME staff through progressive coaching/mentoring. Holds staff accountable for performance and behavior issues. Provides the appropriate level of coaching and leadership where performance is not measuring up to business expectations.
• Takes accountability for service quality at assigned site(s). Works with both internal and external teams to develop and promote high quality service.
• Collaborate with vendors and external service leadership to ensure excellent service is provided.
• Collaborate with R&D technical depts and vendors as appropriate to ensure new instrumentation and assays are performing and maintained optimally.
• Works closely with internal customers and external customers through the right channels to resolve problems and issues.
• Collaborate with fellow managers and leadership to align BME and Lab initiatives.
• Collaborates with Site Ops leaders and enterprise-wide operations to ensure all lab projects involving instrumentation needs are proactively planned.

Required WorkExperience:

• Minimum of three (3) years experience in a managerial role overseeing a service program (or similar).

Preferred Work Experience:

• Demonstrated understanding experience and leadership in Maintenance & Reliability CCMS Computer Maintenance Management Systems and TPM Total Productive Maintenance (6 years).

• Demonstrated understanding experience and leadership in continuous improvement process management project management and change management including leading large or complex projects with multiple workstreams (6 years).

Physical and Mental Requirements:

• Ability to navigate the facility and individuallabs/sites.

• Ability to travel.

• Ability to sit or stand for extended periods of time.

• Ability to lift light to moderately heavy objects. (1-10 lbs frequently 11-25 lbs occasionally 26-50 lbs seldomly)

• Must be able to work in a biohazard environment and comply with safety policies and procedures outlined in the Environmental Health & Safety Manual.

Knowledge:

• Daily automation & high complexity operations in a regulated industry

• BME technical expertise.

• Preferred: High-complexity instrumentation/automation for clinical lab settings (i.e. LCMS large chemistry analyzers automated liquid handling robots etc.)

• Knowledge of many different types of laboratory equipment

• Knowledge of electronic theory and technology

• BME and general lab safety

• Project management

• CMMS

• Regulatory requirements (CAP NY ISO etc.)

Skills:

• Ability to use computer software packages (word processing spreadsheets WO systems inventory systems databases etc.).

• Ability to quickly learn new procedures.

• Ability to evaluate staff.

• Strong Communication (both verbal and written) with all spans of organizational hierarchy.

• Leadership

• Coaching/accountability

• Staff development

• Program development

• Scheduling

• Decision making

• Gemba

Education:

• Bachelors degree required. Masters degree preferred.

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