Director, Technical Services

TL;DR Kharon is seeking a full-time Director Technical Services based in Denver. This role requires in-office attendance at least 3 days a week.

RESPONSIBILITIES:

• Lead and scale a high-performing Technical Services team charged with making Kharons data ubiquitous defining the standards for how Kharon integrates with global financial institutions corporates and channel partners.
• Master the intricacies of Kharons various product lines and data schemas providing expert guidance to clients on data mapping field logic and the application of Kharons methodology within their specific workflows.
• Act as a conductor between product engineering and client-facing teams to ensure alignment with complex integration requirements.
• Own the end-to-end success of data feed and Enterprise API integrations ensuring seamless delivery of Kharons insights into client environments.
• Enable channel partner relationships developing scalable integration playbooks that empower third-party platforms to ingest Kharon data efficiently.
• Serve as the senior technical authority in high-stakes pre-sales and post-sales engagements recommending optimized deployment methods and translating sophisticated client needs into actionable specifications.
• Design and implement automated monitoring validation and troubleshooting frameworks to reduce time-to-live for new customers.
• Synthesize global market feedback and technical friction points to inform roadmap priorities.
• Oversee the creation and maintenance of high-quality technical documentation integration guides and best practice whitepapers that simplify the complexity of Kharons data for external developers

QUALIFICATIONS:

• 5 years of experience in technical account management solutions engineering or professional services with at least 2 years in a formal people-management or team-lead capacity.
• Hands-on experience with RESTful APIs JSON large-scale data delivery mechanisms (e.g. S3 SFTP Snowflake sharing).
• Familiarity with how data integrates into enterprise risk compliance financial or trade intelligence platforms (e.g. Fircosoft NetReveal Bridger SAP Salesforce specialized KYC/AML screening tools).
• Demonstrated ability to manage a portfolio of complex concurrent integration projects using Agile or similar methodologies.
• Strong ability to debug complex data content and delivery issues and a track record of building internal tools or scripts (Python SQL etc.) and making use of artificial intelligence to support your work.
• Exceptional ability to explain complex technical concepts to non-technical stakeholders from C-level executives to internal product owners.
• Experience in FinTech RegTech or the Sanctions/Risk intelligence space is highly desirable.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats international commerce.

What does that mean Great question.

Operating at the nexus of global security Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of todays leading global financial and multinational institutions Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event were providing intelligence thats at the heart of those circumstances. We connect the dots in a way thats meaningful. Now were experiencing unprecedented growth. As the world continues to evolve in complexity so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights we are looking for a Director Technical Services to join us as we work to shape the way businesses perceive and navigate global risks.

To the right person this will be the perfect kind of challenge. Our mission is compelling our product is powerful and were growing at a rate that makes us unstoppable. If youre looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We dont take ourselves seriously but were serious about the work we do and there is absolutely no slowing us down.

To keep that momentum going we do our very best to make sure that each and every team member is completely taken care of. Were nothing without our people and we strive to offer a package that reflects that. As a Kharon team member you can expect:

• Fully sponsored medical dental and vision insurances
• FSA program for both medical and dependent care
• Long term disability
• 401k Roth with matching and immediate vesting
• Flexible paid time off 11 paid holidays

The base salary range at Kharon is set between $160000 - $190000. Please note that this figure does not necessarily include potential bonuses commissions benefits or equity that may be part of the overall compensation package.

If interested in pursuing this position please visit to apply.

Kharon is an equal opportunity employer. Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race religion color national origin ethnicity gender gender identity or expression sexual orientation or identity neurodiversity appearances age protected veteran status or status as a qualified individual with disability.

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