Operations Project Manager GenAI Initiatives

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods coordinating execution across stakeholders and test groups managing project scope planning and organizing directing the execution of test plans and scripts and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status project health mitigation and timely escalation to leadership and stakeholders.

Responsibilities:

• Determines testing methods needed for assigned projects educates resources partners with all testing teams engaged and provides reporting for the overall testing throughout the testing process

• Manages and directs project parameters costs project testing execution and resource allocation

• Partners with operations management on creating project impact and providing direction and guidance to internal teams

• Coordinates development of key project deliverables in partnership with various key internal and external business partners

• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures

• Establishes project status routines and tracks critical path deadlines and overall business measures for success

• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Line of Business Job Description:

This role is responsible for managing medium to large operational projects supporting Specialized Servicing and Fulfillment Operations. The Operational Project Manager manages projects endtoend including planning execution monitoring and delivery and serves as the primary point of contact for overall project status health communications and escalation. The role coordinates execution across multiple stakeholders functional partners and testing groups in a matrixed environment to ensure alignment on scope timelines and deliverables.

The Operational Project Manager develops and maintains detailed project plans that identify milestones dependencies and the critical path while organizing and coordinating project work to ensure timely completion of deliverables. The role works closely with stakeholders to assess project impacts manage risks and issues and escalate concerns as needed to support effective decisionmaking and risk mitigation. The project manager supports the execution of change across people process and technology initiatives related to service support or product fulfillment applying enterprise change management standards and established project guidelines.

Responsibilities:

• Determine and apply appropriate change methods for assigned projects.

• Educate resources partner with impacted teams and provide reporting on scope schedule and costs throughout the change lifecycle.

• Partner with operations management to assess project impacts and provide direction and guidance to internal teams.

• Coordinate the development and delivery of key project deliverables in collaboration with internal and external business partners.

• Manage and execute multiple competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures.

• Establish project status routines track critical path milestones and monitor overall business success metrics.

• Lead testing support efforts including defect resolution and removal of roadblocks to enable successful completion.

• Manage changerelated risk by proactively identifying issues driving solutions and escalating as needed to ensure transparency with stakeholders.

• Track postdeployment success metrics and support sustainability through procedure updates readiness activities and knowledge transfer.

• Ensure compliance with Enterprise Change Standards and all applicable corporate requirements.

Required Qualifications:

• Working knowledge of Agile and Waterfall change frameworks with a strong emphasis on Agile delivery and JIRA.

• Proficiency in Microsoft Office tools (Word Excel PowerPoint Visio MS Project) and SharePoint.

• 23 years of experience supporting endtoend change for medium to large projects; operational experience preferred.

• Strong technical and analytical skills with the ability to work effectively in a technologydriven environment.

• Demonstrated problemsolving ability with a solid understanding of business requirements to identify process or system improvement opportunities.

• Strong collaboration and communication skills with the ability to influence partners across Technology Sales and Operations.

• Ability to manage multiple highpriority initiatives concurrently in a fastpaced highpressure environment.

• High attention to detail particularly related to business process documentation and execution.

• Proven ability to lead projects endtoend and build consensus among diverse stakeholders.

• Strong understanding of DCRS technology

• Strong understanding of Artificial Intelligence technology

Desired Qualifications:

• Knowledge of Enterprise Change Standards across Agile and Waterfall delivery models.

• Agile PMP and/or Six Sigma certification.

Skills:

• Process & Service Design Mapping

• Attention to Detail

• Collaboration

• Cross-Functional Collaboration

• Risk Management

• Active Listening

• Change Management

• Process Mapping

• Customer and Client Focus

• Problem Solving

• Business Case Review

• Business Case Creation

• Critical Thinking

• Planning

• Project & Milestone Planning

• Presentation Skills

• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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