Rental Consultant Edmonton

PRINCIPAL FOCUS:

Under the direction of Rentals management the Rentals Consultantis responsible forproviding professional knowledgeable advice andassistanceto customers toensure theyrent therequired equipment to meet their needs providingserviceon timewith agreatcustomer experience.

PRIMARY RESPONSIBILITIES:

• Provision ofbest-in-classservice to customers

• Assess and analyze customer requests in person viaemailsorthroughphone callsandwhen prepping equipment to ensure that the best solution is provided for the customers needs.

• Stay currenton rental products through training research and industry engagement.

• Assistwith coverage of Photo and Video Sales Customer service as needed

• Maintain awell-organizedenvironment securing rental equipment and providingcustomerswithaprofessional rentalsexperience.

• Work on other various projects andtasksassignedby management.

When Preparing Equipment:

• Prep equipment ordersaccuratelyand on time

• Ensure all rental orders arecompleteandequipment istested and in excellent workingcondition.

• Accurately update and maintenance rental systems and software

When Providing Front Counter Service:

• Createcompleterentalsolutionsthrough:

• Offering attachments and otherequipment suggestions to meet customer needs whenappropriate

• Follow up on quotes

• Follow up calls topreviouscustomersto ensure all rental needs are being met andcreate value added exceptional service

When Providing Client Communications Service:

• Ensureour customers feel cared forinan efficient andtimelybasis through:

• Timely response toonlinequeriesphonecallsand emails

• Timely resolution to customer requests and needsproviding recommendations and alternative equipment solutions

• Efficient completion and processing of orders

• Investigation and resolution on outstanding orders.

COMPETENCIES:

• Excellent interpersonal skills to deal with all types of people in a positive manner

• Excellent communications skills both in terms of clear conversational skills and listening/hearing thecustomer andproviding clear information back to the customer.

• Excellent command of the English English/French would be an asset.

• Detailed andaccurate.

• Ability to multi-task.

• Comfortable working in a fast-paced environment.

• Presents a professional image to match the Vistek brand.

• Able to lift 40 lbs.

QUALIFICATIONS AND EXPERIENCE:

• Graduate of a recognized college or university photographic or video program or relevant experience

• Minimum of one year working in an industry environment

• Competent in Microsoft suite

• Comfortable using computerized inventory or other ERP system

• Previousretail experienceis considereda definite asset.

• Working on weekendsisrequired.

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation ifrequired. We thank all applicants for their interest in this opportunity but please note that only those candidates selected for an interview will be contacted.

*Not accepting phone calls or recruitment agencies thank you for your understanding.

Required Experience:

Contract