Senior Customer Support Specialist Streamline Transportation Technologies

• Location: Kamloops BC
• Job Status: Full Time Permanent
• Compensation: $65000 - $75000
• Retirement Savings: Pension matching program (up to 4%)
• Benefits: Extended medical benefits including dental pharmaceutical vision care chiropractor massage EAP and more
• Schedule:Monday - Friday office hours
• This position is based out of the Kamloops office (in-office position)
• Access to post-secondary scholarship opportunities for Full Time employees spouses children grandchildren (eligibility requirements apply).
• We promote from within! A career with a growing company.

As advocates of equal opportunity we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Important Additional Step in the Application Process:

As part of the application process candidates are required to complete aWonderlic Assessment. To help us move your application forward more efficiently please complete the assessment using the link below.

Note:Completion of the assessment doesnotreplace submitting your application. You must still apply for this position in order to be considered.

Transportation Technologies is a Canadian based technology company that is recognized as an industry leader in ELD software utilizing telematics to deliver innovative solutions that simplify fleet management improve driver safety and operational efficiency. Our platform integrates GPS tracking IoT data and AI-driven analytics to help our clients reduce costs improve compliance and gain real-time visibility into their operations. Our driving purpose is to make products that are easy to use highly adaptable and comprehensive. Streamlineisa small independently operated organization and a legal entity separate from Arrow Transportation Systems Inc.

• Communicate with clients via phone chat and email to diagnose technical issues with our SaaS software products and related hardware
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer issues solutions feature requests and customer satisfaction
• Work together with our development team to find solutions to more complex issues
• Provision and prepare products for shipping
• Software license management
• Assist with user testing of hardware and software products
• Assist with updating user manuals instructional materials and product communications
• May be required to visit customer sites for troubleshooting
• Other duties as assigned by the Director of Technology

• Grade 12 and 1-3 years of experience required
• 1-3 experience in customer facing technical phone support preferably with experience in web and mobile applications
• Certificate/diploma or degree is an asset
• Drivers license is preferred
• Excellent interpersonal skills
• Good written and verbal communication
• Technical aptitude
• Experience with both hardware and software support
• Experience with help desk software
• Attention to detail and excellent problem-solving skills
• Professional appearance/demeanor whether in person via email or on the phone
• Professionalism diplomacy and commitment to ethical conduct and Arrows core values (Safety Quality Integrity Responsibility Teamwork and Fun!)

Working Conditions

• Some travel may be required

For more information please visit

To learn more about Streamline please visit

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Arrow has been recognized as a Top Fleet Employer of Distinction a SmartWay Transport Partner a BCTA Clean Carrier a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Womens Leadership.