Customer Experience Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

To collaborate with the Event Planner to schedule develop coordinate and manage logistical services of marketing-related events exhibits and/or projects for internal and external customers that may require on-site implementation.

This is an entry-level project manager position whose key role is management responsibility for 7 to 12 projects per week. To accomplish this the incumbent would work closely with the Field Operations Manager and Event Planner.

What You Will Do:

Responsible for working closely with the other Event Planner on countless tasks for onsite execution of events including but not limited to:

• Manage event intake process

• Manager Eventscase Registration per group

• Greeting groups upon arrival at THDLC

• Directing groups to assigned rooms

• Maintain contact and customer satisfaction during the actual event

• Assist with facility social media account(s)

• Work with the other Event Planner on specific needs for events and communicate those needs to the F&B (food & beverage) staff. Responsibilities related to the F&B staff include:

  • Menu creation with the head chef

  • Communicating food allergies to the chef

  • F&B breaks are set on time and in the correct places

  • Ensure the presentation of F&B services meets the standards/expectations of the DLCs

  • Keep inventory of F&B related to breaks as well as anything needed for breaks such as paper goods cutlery etc.

  • Assist head chef in F&B orders

  • Maintain consistent food and beverage options for breaks while being mindful of additional seasonal options

  • Manage food costs

  • Collaborate and communicate with facilities logistics team for event set up

  • Collaborate and communicate with head chef on extra staffing needed for large events

  • Assist whenever extra help is needed including prepping setting breaks setting tables etc.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Creativity: Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan organize monitor and control projects ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Considerations For Top Candidates:

• College Degree in Business Marketing or Events Management Preferred or equivalent experience

• Prior experience with project management and/or events

• Personal computer skills and familiarity with various software packages (Microsoft Office Suite)

• Exceptional Communication Skills

• Strong Team Collaboration Skills

• Adaptability & Flexibility

• Exceptional Time & Detail Management

• Top Candidate - Working knowledge and familiarity with various Caterpillar Products

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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