Manager, Employee Relations

Job Description

The Manager Employee Relations partners closely with HRBPs managers Legal and Compliance to investigate concerns document findings recommend outcomes and support risk-aware decisions that strengthen employee experience and business outcomes. Serve as a trusted advisor and subject matter expert on employee relations (ER) for Kraft Heinzs (WHQ) North America workforce. This role will lead employee relations processes like investigations and Performance Improvement Plans (PIP). A component will include analyzing ER data and finding opportunities to evolve operations or policies and sharing those themes with key stakeholders. This role will ensure compliance with company standards and applicable laws.

Location Instructions:

Chicago AON Center or Manufacturing Facility

Essential Functions & Responsibilities

• Own the ER case lifecycle from intake through closure including triage investigation planning interviews documentation and outcome recommendations
• Operationalize the ER service line. Create and evolve SOPs when applicable. Establish operational KPIs and metrics.
• Conduct thorough objective investigations (e.g. policy violations workplace conduct retaliation concerns harassment/discrimination complaints attendance/leave-related concerns performance conduct matters)
• Partner with HRBPs and leaders on corrective action guidance coaching and communications (verbal and written)
• Collaborate with E&C and Legal: Escalate urgent or high-risk concerns immediately and document key decisions.
• Support the Performance Improvement Process: Ensure compliance execution and process diligence for employee PIPs. Coach and support managers through the process including how to give structured feedback to employees.
• Maintain training and competency: Complete ongoing training in evidence-handling interview techniques and confidentiality.
• Analyze and share employee relations data and operational metrics to identify trends risks and opportunities for process and procedural improvements

Expected Experience & Required Skills

• Bachelors degree in Human Resources Business Administration or related field.
• Minimum 3 years of HR experience managing employee relations cases (e.g. performance management harassment discrimination and retaliation etc.).
• Strong interviewing documentation and judgment skills with a calm and professional presence.
• Proven experience handling complex situations.
• Exceptional investigative and analytical skills with attention to detail.
• Ability to maintain neutrality confidentiality and professionalism under pressure.
• Strong written and verbal communication skills including report writing.
• High emotional intelligence and ability to handle sensitive situations with discretion.
• Proficiency in evidence-handling interview techniques and case documentation.

Location Instructions:

Chicago AON Center or Manufacturing Facility

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.

Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:

• Physical - Medical Prescription Drug Dental Vision Screenings/Assessments

• Social - Paid Time Off Company Holidays Leave of Absence Flexible Work Arrangements Recognition Training

• Emotional Employee Assistance Program Wellbeing Programs Family Support Programs

• Financial 401kLife Accidental Death & Dismemberment Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.In order to ensure reasonable accommodation for protected individuals applicants that require accommodation in the job application process may contact for assistance.