Supervisor, Learning Operations

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for Supervisor Learning Operations located in Pittsburgh PA; Raleigh NC; Charlotte NC; Orlando FL; Phoenix AZ; Horsham PA; or Dallas TX.

Purpose:

This role oversees the day-to-day execution of learning operations ensuring training programs are accurately scheduled administered tracked and reported. The Supervisor leads a team of Training Facilitators and is accountable for the reliability accuracy and compliance of learning operations supporting onboarding ongoing training upskilling and priority Patient Service Center (PSC) initiatives.

Responsibilities:

Operations Oversight:

• Oversee daily learning operations activities including training schedule inputs enrollments completions certifications and LMS data accuracy.

• Ensure training plans and calendars are operationally supported and executed on time.

• Maintain accurate learning records training catalogs and documentation to support audit readiness.

• Support onboarding recurring training and priority initiatives by ensuring operational coordination and readiness.

• Identify and resolve issues related to data integrity timelines and learning administration.

• Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.
  

People Leadership:

• Directly manage a team of Learning Facilitators to include goal setting work prioritization coaching and performance feedback.

• Support team development by providing clear expectations ongoing feedback and opportunities to build program management and communication capabilities.

• Assign and prioritize work to ensure accuracy timeliness and adherence to learning operations standards.

• Support onboarding and ongoing development of team members.

• Conduct regular check-ins feedback discussions and performance evaluations.

• Foster collaboration and accountability within the team and across cross functional partners.

Operational Coordination & Improvement:

• Serve as a key point of coordination between Learning Operations Instructional Designers and PSC partners on operational timelines and readiness.

• Support development and consistent application of learning operations SOPs tools and job aids.

• Compile and deliver learning operations metrics reports and status updates to leadership.

• Gather feedback from stakeholders to identify opportunities for process improvements.

• Recommend workflow system or process changes to improve efficiency and reduce operational risk.

• Up to 10% travel may be required.

• Other duties as assigned.

Required Qualifications:

• Bachelors degree in related fields such as Training Healthcare Pharmaceuticals or Life Sciences.

• A minimum of 5 years of experience in learning operations training coordination or program operations.

• A minimum of 3 years of experience supervising or leading teams.

• Well versed in MS Office Products (Teams SharePoint MS Word PPT Excel etc.)

• Demonstrated experience managing high-volume detail-oriented operational work.

• Strong organizational planning and problem-solving skills.

• Ability to operate effectively in a fast-paced operational environment.

Preferred Qualifications:

• Masters degree

• Experiencein pharmaceuticals life sciences healthcare or regulated environments.

• Experience supporting contact centers or frontline operations

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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