General Manager

• Paid time off
• Eligible to earn a bonus of up to 10% of salary per quarter based on key performance indicators
• Paid training
• Discount program
• Valuable work experience
• Increased social opportunities
• Future references/referrals

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

• Ability to work with children
• 3-5 years of management experience
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

• Strong organizational skills and the ability to effectively manage multiple situations at once
• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
• Communicate and implement company policies and procedures to employees of GSS
• Manages the staff of GSS to ensure high productivity excellent performance and positive employee satisfaction.
• Responsible for training recruitment and hiring of the highest possible caliber of staff

• Serve as a role model for employees
• Communicates effectively by holding weekly meetings with management team
• Oversee support direct and develop staff of 30-60 employees
• Initiates and oversees workplace employee activities (Fun Department) with the goal of achieving improved employee satisfaction
• Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction

• Demonstrates the ability to lead motivate and manage the sales team
• Achieve desired sales and enrollment targets by leading a team of actively engaged employees
• Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons

• Exhibit an understand of budgets and establish controls of expenses and purchasing supplies
• Display an ability to keep expenses at or below budget
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
• Schedules staff and manages payroll

• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field
• Maintains current required certifications for self and all staff
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment

• Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling student progress customer service and employee performance and training
• Support personnel related problems or difficulties by following company procedures and documentation
• Interacts with the Deck Supervisors on issues related to class scheduling student progress customer service and employee performance and training
• Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings class scheduling reporting and administrative functions
• Must be available to work one weeknight shift and one weekend shift

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families

• Successful management of all enrollment and budgetary goals
• Focuses on membership retention
• Timely completion of assigned tasks and projects
• Follow all policies and procedures in the employee handbook

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.