General Manager, Property and Hospitality

The General Manager Property & Hospitality is responsible for the overall performance of the office building asset coworking center and event space while blending property management discipline with hospitality-driven operations and revenue leadership.

This role owns the full scope of the businessincluding sales financial performance tenant experience team leadership and building operationswhile delivering a best-in-class experience for clients guests and partners.

The ideal candidate is a hands-on leader who can balance strategic thinking with operational execution creating a high-performing environment that drives both exceptional experiences and strong financial outcomes

Key Responsibilities

Hospitality and Client Experience

• Champion a hospitality-first culture ensuring every interaction reflects a high-touch service-driven experience.
• Create an environment that fosters community connection and client retention across both traditional office and flexible workspace users.
• Maintain a strong visible presence within the property with an open-door leadership approach.
• Oversee onboarding and offboarding processes to ensure a seamless and elevated client journey.
• Proactively resolve client concerns and continuously improve the overall tenant experience.

Sales Leasing and Revenue Growth

• Own and drive revenue performance including occupancy service revenue and overall profitability.
• Develop and execute a business development strategy aligned with asset and company goals.
• Manage the full sales cyclefrom lead generation and tours to negotiation and close.
• Build and maintain strong relationships with brokers referral partners and local business networks.
• Leverage CRM tools (HubSpot PandaDoc) to manage pipeline activity and forecasting.
• Lead and coach team members to identify and execute upsell and cross-sell opportunities.

Financial Performance and Asset Management

• Drive performance against key metrics including BCOI occupancy and revenue per office.
• Develop and manage annual operating budgets and capital improvement plans.
• Analyze financial reports (P&L variance forecasting) and implement strategies to improve performance.
• Oversee invoicing collections and expense management to ensure financial accuracy and minimize risk.
• Partner with accounting and ownership groups on reporting forecasting and financial planning.

Building Operations and Vendor Management

• Oversee all aspects of building operations ensuring a safe clean and well-maintained environment.
• Partner with engineering teams and vendors to maintain optimal performance of all building systems.
• Conduct regular property inspections and proactively address operational needs.
• Manage vendor relationships contracts and RFP processes to ensure service quality and cost efficiency.
• Maintain strong relationships with building ownership asset management and key stakeholders.

Team Leadership and Culture

• Lead coach and develop a high-performing hospitality-driven team.
• Manage the team including Events Manager Community Manager(s) and indirectly oversee the facilities management team including Building Engineers.
• Foster a culture of accountability collaboration and service excellence.
• Conduct regular team meetings 1:1s and performance reviews.
• Support hiring onboarding and ongoing professional development.  
• Ensure proper staffing levels and operational coverage at all times.  

Operational Excellence and Compliance

• Ensure the property consistently meets brand standards for presentation cleanliness and functionality.
• Oversee daily operations ensuring alignment with company policies and procedures.
• Proactively manage renewals retention strategies and growth opportunities.
• Ensure compliance with all local state and federal regulations.
• Maintain audit readiness and oversee documentation for operational and financial processes.
• Lead emergency preparedness planning and response protocols.  

Core Competencies

• Hospitality-driven leadership with a strong client experience mindset.
• Proven ability to drive sales occupancy and revenue growth.
• Strong financial acumen and business decision-making skills.
• Excellent communication relationship-building and influencing abilities.
• Ability to lead teams and drive performance in a dynamic environment.
• Highly organized with strong attention to detail and execution.
• Full-time in-office role.
• Core hours MondayFriday with flexibility to support business needs including evenings and weekends.
• Additional hours may be required for events move-ins/move-outs or emergencies.
• Ability to lift/move up to 50 pounds as needed. 

Qualifications :

• Bachelors degree in Real Estate Business Administration Hospitality or related field (preferred).
• 5 years of experience in property management hospitality coworking or a related service-driven industry.
• Experience managing a revenue-generating business unit or commercial asset preferred.
• Proficiency in CRM systems Microsoft Office and financial reporting tools. 

Additional Information :

About Us:

At Carr Workplaces we deliver hospitality at every touchpoint creating environments where businesses thrive. We are committed to innovation collaboration and empowering our team members to drive both exceptional experiences and strong business results. Core business hours are 8:15 am-5:15 pm M-F and a chance to grow within an organization that truly values its employees.

• Salary Range: $75000 $80000 performance-based incentives and bonus
• Comprehensive benefits package including:
  • 401(k) with company match.
  • Medical dental and vision coverage.
  • Paid time off and holidays.

Professional development opportunities

Individual pay is determined by skills qualifications experience and location. Compensation details listed in this posting reflect the base salary only and do not include bonus or incentives if addition to base salary Carr Workplaces offers benefits. Learn more about the benefits at Carr Workplaces. 

Remote Work :

No

Employment Type :

Full-time