Job Classification:

About the role The Proficiency & Deployment Team is part of the Group Insurance Operations Excellence Team. This Team Leader role owns execution of the end-to-end proficiency pipelinefrom hiring through full deploymentfor a defined cohort of Disability Claim Managers (DCMs).

Youll be accountable for candidate readiness onboarding staged training coaching during short-term deployment and recommendations for full deployment ensuring clean transitions to receiving STD/LTD Team Leaders once a full deployment decision and effective date are set. Youll report directly to the Proficiency & Deployment Manager (final decision maker for fully proficient / full deployment) and partner with L&D (trend-driven refresher learning) and receiving leaders to protect quality pace and retention.

This will be a hybrid role based out of Newark NJ Fort Washington PA. or Shelton CT. For exceptionally well-qualified candidates Virtual working arrangement may be considered with expectation of travel as required.

What youll do

• Own a cohort end-to-end: participate in hiring selection then lead onboarding staged training and coaching through short-term deployment assignments through full deployment

• Set clear expectations and maintain a consistent coaching rhythm to drive proficiency quality and confidence

• Use readiness signals and performance data to manage progress (e.g. training milestones proficiency indicators quality trends and early performance during short term deployment)

• Identify when a learner needs additional support or a reset; initiate those actions during short term deployment while Proficiency & Deployment leadership retains oversight

• Prepare and present full deployment recommendations to the Proficiency & Deployment Team Manager supported by readiness signals and clear rationale

• Coordinate handoffs:

• Full deployment transitions to receiving STD/LTD Team Leaders once approved and an effective date is set (including context strengths/risks and early coaching focus)

• Partner with receiving Team Leaders to support a smooth transition and reduce post-deployment attrition

• Surface risks early (readiness gaps quality issues engagement/retention signals) and recommend mitigations

• Contribute to continuous improvement by identifying recurring friction points coaching themes and opportunities to strengthen stages signals and transition routines

• Ensure adherence to policies procedures and applicable controls while maintaining clear accountability and pace

What youll bring

• Ability to recognize and adapt to different learning styles and effectively deliver training to ensure comprehension

• LTD and/or STD Absence and State Paid Leave product experience

• Group Insurance claims experience with strong contract knowledge and comfort applying procedures and best practices

• People leadership experience (or demonstrated coaching leadership) with the ability to drive performance through clear expectations and feedback

• Strong written and verbal communication skills

• Comfort operating in a high-change environment where cohort composition and assignments fluctuate

• Ability to use performance data to guide coaching readiness assessments and escalation decisions

• Proficiency with standard tools (Windows Word Excel PowerPoint)

Preferred

• Experience supporting new hires through hiring onboarding and early proficiency-building in a claim operations environment

• Continuous improvement experience (process improvement quality review or change leadership)

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What we offer you:

• Market competitive base salaries with a yearly bonus potential at every level.

• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.