Director, Account Management (MedInsight)

Company Overview:

Leading with our core values of Quality Integrity and Opportunity MedInsight is one of the healthcare industrys most trusted solutions for healthcare intelligence.â Ourcompanypurpose is to empower easy data-driven decision-making on important healthcare questions. Through our products education and services MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global employee-owned consultancy providing actuarial consulting retirement funding and healthcare financing enterprise risk management and regulatory compliance data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

The Director Account Management will lead MedInsights Account Executive team through a transformation from a service-first retention-oriented model to a growth-through-improvement account management function. This leader will equip incentivize and hold AEs accountable for driving expansion revenue within existing clients while protecting and forecasting MedInsights annual recurring revenue (ARR) base.

Reporting to the SVP of Sales & Growth this role owns the strategy and execution of account management operations across MedInsights full book of business including expansion targets and renewal defense. You will lead a team of six Account Executives supporting both healthcare payer and provider markets.

This is a build-and-transform role. The ideal candidate has a proven playbook for redesigning AM operating systems (renewal health scoring account tiering planning cadences expansion identification and comp/incentives) and can independently diagnose issues design solutions and drive execution.

This is an extraordinary opportunity to build something new inside a market-leading analytics company backed by Millimans 75 years of actuarial rigor with a clear path for career advancement within a growing Revenue Division.

Primary Responsibilities:

• Build and lead the account management growth strategy including operating cadence KPIs and accountability
• Own expansion performance and renewal defense for the ARR base; implement renewal health scoring and intervention plans for at-risk accounts
• Implement account tiering and account planning to focus AE effort on highest-impact opportunities
• Operationalize upsell/cross-sell identification and customer improvement value conversations
• Lead coach and develop a team of six AEs; set clear expectations and performance management across retention and growth metrics
• Partner with Sales & Growth leadership to design incentives that distinctly measure and reward retention and expansion outcomes
• Establish rules of engagement between existing-logo and new-logo sales motions to reduce friction and maximize revenue capture
• Deliver accurate pipeline renewal forecasting and account health reporting in Salesforce; ensure data hygiene and forecast discipline
• Build deep expertise in MedInsights products markets and competitive landscape

Preferred Skills and Experience:

• 10 years in account management/client success/revenue leadership in B2B healthcare analytics data technology or SaaS
• Demonstrated experience shifting an AM/CS function from retention-led to growth-led with measurable expansion/NRR outcomes
• Experience implementing renewal health scoring account tiering and account planning systems
• People leadership (5 direct reports) through significant change
• Executive presence with payer/provider stakeholders (C-suite and clinical/actuarial leaders)
• Experience owning both renewal defense and expansion targets with clear metric separation
• Tools: Salesforce; Gainsight (or similar); sales enablement/conversation intelligence tools (e.g. Highspot Gong)
• Strengths: high ownership change leadership analytical rigor strong communication cross-functional influence

Location

The expected application deadline for this job isMay 30 2026. This role can be remote within the U.S.

Compensation

The overall range for this role is $147400 - $313145. For candidates residing in:

Alaska California Connecticut Illinois Maryland Massachusetts New Jersey New York City Pennsylvania Virginia Washington or the District of Columbia:

• $169510 - $279680 if overall experience is less than 10 years; and
• $189865 - $313145 for experience greater than 10 years.

All other states:

• $147400 - $243200 if overall experience is less than 10 years; and
• $165100 - $272300 for experience greater than 10 years.

A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc.

What makes thisa great opportunity

• Join an innovative high growth company with a solid industrytrack record

• Bring yourexpertiseand ideas to directlyimpactand help build the next generation of MedInsight products and solutions

• Enjoy significant visibility in your work and be recognized for your wins
• Work for a company that values your wellbeing and professional growth offering a flexible work environment generous benefits package and investment in the development of your career

Benefits

We offer a comprehensive benefits package designed to support employees health financial securityand well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners
• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges
• 401(k) Plan Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program Recognizing employee contributions
• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses
• Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year and employees working less than full-time accrue PTO on a prorated basis
• Holidays A minimum of 10 paid holidays per year
• Family Building Benefits Includes adoption and fertility assistance
• Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

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Required Experience:

Director