Intake Coordinator (Open Rank)

Job Summary:

The Intake Coordinator serves as a key entry point to the Office for Faculty Relations (OFR) framework supporting a learning-centered trust-based approach to professional excellence within the School of Medicine. This role ensures that faculty concerns related to professional conduct are received with care assessed consistently and addressed through aligned institutional processes that emphasize accountability humanism and continuous improvement.

The Intake Coordinator balances operational rigor with human-centered engagement supporting both individual faculty experiences and broader organizational learning. With guidance by OFR leadership and in close collaboration with campus partners as guided by accepted reporting procedures (e.g. Central Human Resources Employee Relations and Performance Office of Equity clinical affiliates medical staff offices including UCH NJH VA DH CHCO and other campus offices) the role contributes to a transparent equitable and systems-aligned approach to faculty professionalism that reflects collaborative responsibility across the academic community.

The Intake Coordinator coordinates the intake documentation and early assessment of reports related to faculty conduct and professional excellence within the School of Medicine. This role supports timely and compassionate engagement with reporting and impacted parties facilitates appropriate referrals and next steps to institutional partners and ensures accurate private documentation in alignment with university policy and OFR processes.

The position plays a critical role within the School of Medicine by reinforcing trust in institutional processes supporting leadership decision-making and contributing to data-informed improvement of faculty relations systems.

At the senior level this role will provide intake coordination completely independently.

Key Responsibilities:

Intake Coordination & Case Management (30%)

• Serve as an initial point of contact for SOM reports related to faculty conduct and professional excellence responding with professionalism clarity and empathy. Reports are received from various clinical partners and affiliates and may touch on a wide scope of concerns that can be addressed by the OFR or successfully referred to campus partners.

• Conduct intake meetings to gather relevant information and documentation sufficient to determine appropriate next steps.

• Create maintain and organize accurate case files within the OFR case management system.

• Collaborate with OFR leadership to triage reports in alignment with institutional policies faculty governance structures and the OFR framework.

• Responsible for understanding and interpreting all relevant CU Anschutz Administrative Policy Statements (APS) and affiliate operational processes and policies to ensure proper intake and triage.

• Escalate immediate safety risks to the appropriate campus resources.

• Conduct intake meetings and gather detailed information and documentary evidence that is sufficient to determine appropriate next steps.

• Uses information gathered to inform broader organizational systems policies and structures.

• The Office for Faculty Relations applies a structured triage approach to assess severity frequency and risk aligning concerns with the Professional Development Conversation to the Level 14 framework. Matters involving safety patient care trainee welfare protected class discrimination or harassment retaliation or other mandatory reporting obligations are prioritized for immediate escalation to the appropriate SOM and campus office (e.g. Graduate Medical Education clinical affiliate patient safety office Office of Equity Office of Regulatory Compliance).

Collaboration & Institutional Alignment (25%)

• Partner with CU Anschutz School of Medicine offices such as Faculty Affairs Faculty Development and CU Anschutz campus partners such as Employee Relations & Performance Office of Equity to ensure coordinated role-appropriate responses and reports will be triaged to the most appropriate resource as determined through the intake process.

• Cultivate strong productive working relationships with key affiliate organizations including UC Hospital and Childrens Hospital Colorado to support shared problem-solving across multiple entities and support clinical operational and strategic goals.

• Understands the services and resources provided by CU Anschutz Centralized Services and facilitates clear handoffs and information-sharing while maintaining appropriate privacy discretion and role clarity.

• Support alignment between individual cases and broader institutional systems policies and educational efforts that reinforce professional excellence.

• Recognize and respect the shared responsibility of faculty departments and leadership in upholding professional standards.

Data Stewardship & Organizational Learning (20%)

• Ensure accurate timely and private data entry and documentation within OFR tracking systems.

• Assist OFR leadership in identifying trends and themes to inform educational programming policy refinement and preventive strategies.

• Contribute to annual reports and assessments that support transparency accountability and continuous improvement. Accountability and continuous improvement encompasses the process of professionalism review (e.g. how cases are reported evaluated managed and remediate) enhancing organizational culture and system & operational changes to minimize risk.

Committee & Program Support (15%)

• Support the Professional Excellence Committee (PEC) through preparation of materials documentation and follow-up actions.

• Assist with coordination of meetings note-taking and documentation as requested.

• Compile materials related to Conduct & Values Contracts Letters of Expectation and related OFR processes.

• Provide operational support for OFR initiatives that promote learning recognition and accountability. Operational support includes troubleshooting office and affiliate processes & systems ensuring compliance (e.g. tracking) for reporting and addressing professionalism concerns monitoring KPI for office (e.g. including time to claim resolution efficacy of intervention efforts recurrence rate) as well as broader outcomes (e.g. number of claims sensitivity and specificity of reporting system) and efforts such as collaboration with Risk/Patient Safety/Quality partners visibility of services and processes improving workflows related to service delivery and quality.

Communications & Operational Support (10%)

• Draft professional correspondence and materials that reflect OFR values and institutional standards.

• Coordinate communication logistics with internal partners to ensure consistency across faculty-facing initiatives.

• Provide cross-coverage support for OFR operations including scheduling and shared inbox management.

• Support onboarding and orientation of OFR staff as directed.

Work Location:

Onsite this role is expected to work onsite and is located in Aurora Colorado.

Why Join Us:

The OFR provides leadership consultation and coordination to advance professional excellence accountability trust and humanism across the faculty community. Grounded in a structured framework (PROMISE) the office supports faculty departments and institutional leaders in addressing concerns about professional conduct in a manner that is fair consistent and growth-oriented.

The OFR does not function as a stand-alone investigative unit. Rather it collaborates across institutional offices to align policies systems and educational efforts that reinforce professional excellence across the missions of education research clinical care and service. Through coordinated intake processes faculty learning initiatives and recognition efforts OFR strengthens a respectful and value-aligned faculty work environment.

Why work for the University

We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability Life Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Intermediate Level:

• Bachelors degree in a related field from an accredited university.

• Minimum of one (1) year of experience in case coordination student affairs faculty or employee relations investigatory support or related work.

Senior Level:

• Bachelors degree in a related field from an accredited university.

• Minimum of two (2) years of experience in case coordination student affairs faculty or employee relations investigatory support or related work.

• Substitution (All Levels): A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelors degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications (All Levels):

• Experience working in an academic medical center healthcare system or higher education environment.

• Experience supporting committees or shared governance structures.

• Experience handling confidential information within faculty or employee relations contexts.

Knowledge Skills and Abilities (All Levels):

• Ability to engage with individuals experiencing stress or navigating sensitive workplace concerns.

• Ability to support complex sensitive matters requiring judgment and discretion.

• Familiarity with faculty governance academic culture or faculty affairs processes.

• Familiarity with case management systems (e.g. Maxient) and data-informed reporting.

• Demonstrated interest in professional excellence organizational culture or faculty development.

• Ability to apply sound judgment in complex nuanced situations.

• Commitment to professional excellence accountability trust and humanism as shared institutional values.

• Ability to balance consistency in process with responsiveness to individual and contextual needs.

• Ability to maintain strict confidentiality with case information.

• Strong interpersonal skills and ability to engage respectfully with faculty staff and leadership.

• Ability to communicate clearly in writing and verbally on sensitive topics.

• Capacity to remain composed and supportive during high-stress interactions.

• Strong organizational skills with attention to detail and follow-through.

• Ability to manage competing priorities in a confidential fast-paced environment.

• Proficiency with case management systems and standard productivity platforms.

How to Apply:

For full consideration please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references including name address phone number (mobile number if appropriate) and email address

Questions should be directed to: Abigail Lara -

Screening of Applications Begins:

Immediately and continues until eight (8) weeks after the job is posted.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

• Intermediate Level: $52773 to $67127

• Senior Level: $57052 to $72570

The above salary range (or hiring range) represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at .

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty staff students and visitors. To assist in achieving that goal we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and othervaccine-preventable diseases. If you work visit or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work visit or volunteer addition if you work in certain research areas or perform certain safety-sensitive job duties you must enroll in theoccupational health medical surveillance program.