Warehouse and Branch Operations

Controlled Products Systems Group (CPSG) an affiliate of Chamberlain Group is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential commercial and industrial markets. With a personal approach to business our employeeswhether in one of our branches nationwide or at our corporate officeare committed to serving our customers and supplier partners with dedication and expertise.

Warehouse and Branch Overview:

• Perform all warehouse tasks utilizing standard work and policies in order to ensure highest levels of safety and quality
• Assist customers with order pickup; complete deliveries of inventory to customer locations; provide basic customer service functions
• May perform basic modifications to parts of customer products per specified requirements
• Oversight of outbound shipment processes
• Assist with handling incoming telephone inquiries and other administrative duties as requested
• Ensure a clean and safe working environment as well as the safety and security of all employees by following all safety and company standards
• Operate warehouse equipment in a safe and efficient manner in order ensure little to no accidents
• Maintain heavy daily telephone contact with external and internal customers regarding product information needs and availability etc.
• Enter orders into the systems and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality including ensuring clean and safe working environment
• Assist with inventory tracking maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed expeditiously
• Review dealer web orders to determine if they require special handling due to inventory location or special shipping instructions
• Operate forklift and other branch equipment as required
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSGs reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies

Warehouse and Branch Qualifications:

• High school diploma/GED
• Minimum of 2 years customer care experience manufacturing or distribution environment
• Excellent communication organization and problem-solving skills; strong computer skills
• Preferred Qualifications: Some college or equivalent experience Proficiency in Spanish

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.