ServiceNow Solutions Architect

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Summary

Requires specialized depth and/or breadth of expertise in ServiceNow. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently with guidance in only the most complex situations. May lead functional teams or projects.

Onsite based position in Santa Clara CA

Key responsibilities:

• Serve as an interface with multiple sub-groups within a business unit or functional area such as Sales Operations Engineering Service and Finance for the purpose of business technology alignment solution discovery service management project portfolio management and relationship management.
• Architect and design complex business process/business application solutions to address cross functional needs and convert design to functional and technical specifications. Oversee software application configuration prepare and execute testing (unit integration performance acceptance) and data conversions. Identifies and recommend industry BKMs for integrated solution design and standards.
• Provides and/or oversees business application functional support services to meet customer performance availability service level agreements and customer satisfaction targets. Oversees monitoring of specific IT systems or set of systems and tuning of such systems for availability and performance. Drives completion of root cause analysis and resolution of outages or incident trends coordinating with infrastructure and technical teams support providers and application vendors. Drives implementation of corrective and preventative actions. Evaluates/recommends/plans life cycle for patches point releases and major upgrades.
• Delivers project and support services within area of responsibility within allocated budget. Develops project budgets. Develops understanding cost model and cost drivers for service(s) and recommend service area budgets and cost optimization activities. May be responsible for timely renewal of maintenance and subscription contracts.
• Ensures adherence to GIS project management software application development testing service management change management RCA and other relevant processes standards governance and controls. May manage execution of sox controls and testing and support internal and external audits.
• Plan and manage medium to large scale cross functional projects to ensure effective and efficient execution in line with guardrails of scope timeline budget and quality.
• Oversees/manages contingent workers performing services across multiple projects or service areas. Responsible for the selection on boarding and off boarding of contingent workers in a timely manner. Manages contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/costs.

Functional Knowledge:

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.

Business Expertise:

• Interprets internal/external business challenges and recommends best practices to improve products processes or services.

Leadership:

• May lead functional teams or projects with moderate resource requirements risk and/or complexity.

Problem Solving:

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

Impact:

• Impacts the achievement of customer operational project or service objectives; work is guided by functional policies.

Interpersonal Skills:

• Communicates difficult concepts and negotiates with others to adopt a different point of view.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.