Account Rep Sales Existing Business

Summary:

Schedule: Monday-Friday 8a-5p; Fulltime; 40hrs per week

Location: 1 Monarch Place; Springfield MA (Hybrid in MA/CT candidates only)

TheAccount Representativeis responsible fortheservicerenewaland retention of an assignedbook of businessinthesmall group eligible market. This roleprovidesa broad spectrum of internal support to the Existing Business Account Executivesas well asperformingday-to-day administrativefunctions whichsupport Health NewEnglands clientsbrokersand internal customers.

The Account Representativecontributesto the overall success of theSalesDepartmentensuring specific individual goals plansandinitiatives are executedanddelivered in support of the teams business strategies and objectives.The Account Representativeis responsible formaintainingand adhering to internal controls ensuring compliance with applicable laws and regulations and following Health New Englands entity level policies and procedures. The positionis responsible forreporting unethical or fraudulent activity related to business operations and adhering to Health New Englands Code of Conduct.

Accountabilities

• Champions a customer focused culture to deepen client relationships andleveragebroader Health New Englands relationshipssystemsand knowledge.

• Understand how Health New Englands culture and the CX Promise should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areasin accordance withHealth New Englands Values its Code ofConductand the Associate Handbook while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance and conduct.

• Champions ahigh performanceenvironment and contributes to an inclusive work environment.

• Thrives ina high-performance environment and contributes to an inclusive work environment

• Contributes to a customer-focused culture to deepen client relationships and leverage Health New Englands relationshipssystemsand knowledge

• Responsible for account renewals in the regulated marketin the following ways:

• Meet or exceed goals for account retention and growth in the small group market

• Recommend HNE plans and/or riders to best meet clients needs

• Ensure that all HNE accounts receivea high levelof service

• Provide resolution of group issues through research and recommendations

• Cultivate and sustain professional broker and employer relationships

• Promotemanageand attend employer group benefit presentationsand other in-person meetings as needed

• Keep abreast of insurance regulations and mandates on the localstateand Federal level

• Provide internal support to the Existing Business Account Executives

• Respond to employer and broker inquiries for all assigned accounts

• Ownrenewal process reporting requestsand sales events/open enrollments as neededon all assigned accounts

• Responsible for materials fulfillment requests

• Handle all materials requests with internal and external vendors such as pre-enrollment materialsSummary ofBenefitsCoverage (SBC) Explanation of Coverage (EOC)etc.

• Provide Team and Company Support

• Represent the Sales department in workgroups and committee

Associates Degree in Business or Marketingand more than 2years experiencein sales or customer service or an equivalent combination of education and experience

• Health Insurance background

• Strong Interpersonal skills

• Excellent oral & written communication skills

• Computer skills:MSSuite Salesforce

• Team player

• Massachusetts Life & Health Producers license (or ability to be licensed)