Senior SAP Functional Analyst-CRM

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Location: Richardson TX (This position is 100% onsite at our headquarters in Richardson TX requiring attendance in-office 5 days a week Monday-Friday.)

Asa SeniorBusiness SystemsAnalyst you will play akeyrole inoptimizingand enhancingSales and Serviceoperations byeffectivelyimplementingCRMsolutions.In this role within the IT organization yourprimary responsibility will be todeliver solutions that support key processeswithintheCRMplatform andacross the Customer Experience landscape.

Key Responsibilities:

• PlatformExpertise:Leverageyourexpertise(minimum5years) to guide the design configuration customization and implementation ofSales and Servicesolutions.
• SolutionDelivery:Configurecomprehensive solutions to enhanceSales and Serviceprocesses with a deepfunctionalunderstanding ofCRMconcepts ensuring alignment with business goals andobjectives.
• Collaboration:Collaborate closely with cross-functional teams including IT staff end users and senior management to understand business needs gather requirements and translate them into effective solutions.
• ProjectManagement:Effectivelymanageprojects focusing on enhancements process optimization and integrationacrossCustomerExperiencelandscape.

• Bachelors degree inInformationTechnology Computer Science orrelatedsubject.
• 5years of progressive experience implementingCRMsolutions with a strongfunctionalunderstanding ofSales and Serviceprocesses and concepts such asLeadand Opportunity Management Ticket ManagementandInstalled Base.
• Experienceoflarge-scale CRM platforms such as SAP CRM SAP C4CSalesforceor MS Dynamics essential.
• Proven experience in designingend-to-end solutions that drive operationalefficiencies.
• Proven ability to produce functional specifications for deliverables of varying size from small enhancements to large projects.
• Strong problem-solving skillsand the ability to address complex challenges.
• Excellentwritten and verbalcommunication skills with the ability to interact effectively with stakeholders at all levels from end users to senior management.
• Prior experiencemanaging projectsandworking withcross-functional teams.
• Working knowledge ofmiddleware solutionsandintegrationconceptsa plus.

Compensation:This is a salaried exempt role. The starting salary range for this role and market is between $115000-$151200 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law. #li-onsite #li-mh2

Location: Richardson TX (This position is 100% onsite at our headquarters in Richardson TX requiring attendance in-office 5 days a week Monday-Friday.)