Sr. Manager, Change Management (Technology Transformation)

Range: $00 plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program
• Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education Career advancement opportunities and so much

The Sr. Manager Change Management is a critical leadership role responsible for driving the successful transformation plan for a multi-year enterprise-wide Epic transformation. This leader will design execute and govern the comprehensive change management strategy with a primary focus on communicating the strategic purpose vision addressing organizational and individual impacts and guiding employees and external stakeholders through the technology and business will partner with functional stakeholders ensure rapid internal (end user) & external (customer) adoption high utilization and proficiency with the new clinical and operational technology systems and associated business processes. This hands-on change agent will focus specifically on minimizing disruption maximizing employee readiness and integrating new ways of working across clinical lab operations patient services commercial teams and external provider/patient channels. This leader will support stakeholder development of Organizational Agility change skills and capabilities in inspiring engaging preparing and supporting people through transformations. This role requires a strategic thinker strong collaborator with deep execution experience in large-scale technology deployments ideally within the medical/diagnostics industry.

The Sr. Manager will work from Quest Diagnostics Secaucus NJ HQ. The position is hybrid (3 days in office) and travel will be 25-50%.

• In alignment with Quests Organizational Agility Program design and execute a holistic people focused phased change management strategy utilizing models such as ADKAR or Kotters 8-Step Process or People Centered Implementation (PCI)) encompassing communications sponsor roadmap stakeholder engagement training readiness assessments and resistance management for all impacted groups.
• Converge people process systems & technology to benefit the internal end-users and external customers
• Assess the downstream impact on patients provider partners payors and employees and develop strategies to manage their interaction with the Epic systems.
• Conduct comprehensive Change Impact Assessments (CIA) by role and process quantifying the scope of change and identifying specific training and communication needs.
• Establish and monitor adoption metrics user satisfaction scores and proficiency levels post-go-live adjusting interventions as necessary.
• Develop transparent internal and external communications to build awareness maintain excitement manage expectations and ensure stakeholder engagement.
• Proactively identify areas of potential resistance (cultural technical or process-related) and develop targeted countermeasures.
• Maintain inventory of changes across different business & stakeholder groups. Establish feedback loops and rapid response teams to address adoption challenges during deployment waves.
• Build and manage a dedicated change ambassador network of change agents & super users
• Align change plan to all program/project timelines and governance standards.

Required:

• 10 years of experience in Change Management Organizational Development or Program Management within large complex organizations
• Minimum 5 years of direct hands-on experience leading change management for major ERP (SAP Oracle) or EHR (Epic Cerner) system implementations
• Proven ability to manage change across thousands of users spread across multiple geographies and diverse functional roles (e.g. clinical technical)
• Exceptional communication (written and verbal) presentation and interpersonal skills. Expert proficiency in organizational change methodologies (e.g. ADKAR Prosci)
• Demonstrated ability to influence senior executives
• Ability to utilize process improvement methodologies (Lean Six Sigma) to integrate process change into the change management approach
• Bachelors degree in Business Administration Industrial & Organizational Psychology Human Resources or a related field

Preferred:

• Direct experience with Epic implementation optimization or large-scale upgrades
• Masters degree in Organizational Development Business Administration (MBA) or a relevant advanced degree
• Project Management Professional (PMP) or equivalent certification (e.g. PgMP)
• Prosci Certification or a recognized equivalent change management methodology certification
• Epic Certifications (e.g specific application certs or Epic Certified Analyst/Project Manager)