Sr Client Manager, Public Sector

Location:

• Collaborate with partners to expand and retain business and commercial clients
• Maintain and manage cash management services including project completion and tracking (e.g. product/service updates new service introductions compliance projects)
• Prepare deliver and review agreements
• Adhere to all Risk policies and procedures including QV and Risk Testing initiatives
• Conduct research to support ongoing client needs
• Generate cross-sell leads and participate in regular bank initiatives
• Partner with internal stakeholders to address complex client needs
• Make timely risk-aware decisions and take ownership of outcomes
• Set clear objectives define priorities and manage time effectively
• Analyze information from various sources to draw conclusions and develop solutions
• Adheres to and supports Keys compliance culture.
• Performs other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

• Bachelors Degree or equivalent experience (required)

• 3 years of cash management experience (required)
• 3 years of Commercial Banking experience (preferred)

• Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)

• Expertise in treasury/ cash management products and services.
• Manages service updates compliance projects and new service rollouts.
• Demonstrated success in managing client needs and inquiries.
• Strong verbal and written communication for client engagement.
• Identifies cross-sell opportunities and contributes to bank initiatives.
• Analyzes information to resolve complex client issues.
• Makes timely risk-aware decisions and takes ownership of outcomes.
• Works effectively with internal partners to support business growth.
• Prepares delivers and reviews client agreements.
• Sets priorities and manages workload effectively.
• Ensures accuracy and follow-through in client support.
• Comfortable presenting to clients and internal stakeholders
• Adheres to risk policies and supports testing initiatives.
• Ability to interpret data and develop client-focused solutions.
• Skilled in Microsoft Office in Word Excel and PowerPoint for business tasks.

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

• Occasional travel to include overnight stay.

• Ability to occasionally operate a motor vehicle with a valid drivers license.

• Hybrid (2 days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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